Summary
Overview
Work History
Education
Skills
Timeline
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Martelles Fitzpatrick

Indianapolis,IN

Summary

Polite and professional Sales Representative successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Overview

4
4
years of professional experience

Work History

Call Center Representative

Guitar Center
Indianapolis, IN
05.2020 - 04.2022
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.

Door-to-Door Sales Representative

Elite Crew Marketing
Indianapolis, Indiana
06.2018 - 02.2020
  • Learned and implemented consultative selling skills to identify opportunities, overcome objections and close sales.
  • Completed documentation smoothly to finalize sales.
  • Traveled by foot or automobile to deliver or sell merchandise or services.
  • Used scripts or persuasive sales techniques to convince clients in purchasing IndyStar.

Education

High School Diploma -

Indiana Virtual School
Indianapolis, IN
12.2017

Skills

  • Customer Retention Strategies
  • Responding to Difficult Customers
  • Efficient and Detail-Oriented
  • Building Customer Trust and Loyalty

Timeline

Call Center Representative

Guitar Center
05.2020 - 04.2022

Door-to-Door Sales Representative

Elite Crew Marketing
06.2018 - 02.2020

High School Diploma -

Indiana Virtual School

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Martelles Fitzpatrick