Martin Calderon
Rio Rancho
Summary
With over 25years of dedicated experience in retail management, my expertise lies in leading store operations, enhancing customer engagement, and developing associates. At Sportsman's Warehouse, I am committed to aligning our store's operations with the company's vision of "We Provide outstanding gear and exceptional service to inspire outdoor memories". My approach integrates a broad perspective, fostering a culture of continuous improvement and innovation. In my current role at Sportsman's Warehouse, I consistantly strive to drive strategies that help improve our customer experience and sales growth. By executing efficient inventory management and focusing on staff training, we've seen a positive impact on store revenue. My commitment to driving excellence is reflected in our team's collaborative efforts to maintain high customer satisfaction and uphold the highest standards of service and satisfaction.
Overview
35
35
years of professional experience
Work History
Store Manager
Sportsman's Warehouse
Albuquerque
11.2024 - Current
- Manage total store operations, including merchandising, customer engagement, associate development, inventory control, loss prevention, and HR at Sportsman's Warehouse
- Implemented strategies to enhance customer experience and drive sales growth
- Execute processes to help increase store revenue through effective inventory management and staff training
Club Membership Manager
Cabela's
Albuquerque
01.2024 - 01.2025
- Managed new member growth and credit acquisition, provided premier servicing through account maintenance, payments, and rewards tracking
- Ensured customer information privacy and security, while teaching and training staff on best practices
- Collaborated with team to solve problems efficiently and maintain high customer satisfaction levels
Store Manager
Kohl's
Santa Fe
04.2018 - 10.2023
- Managed total store operations including staffing, merchandising, customer experience, and inventory control at Kohl's in Santa Fe, NM
- Achieved a top 10% company ranking and 10th in customer service through effective leadership and strategic decision-making
ASM
Kohl's
Santa Fe
04.2016 - 04.2018
- Excelled at providing attentive service to customers via face-to-face and telephonic communication.
- Executed daily responsibilities with precision and speed.
- Delivered exceptional customer service to resolve complex issues promptly.
- Fostered effective teamwork, resulting in improved workplace output.
Food Manager
Walmart
Rio Rancho
10.2014 - 04.2016
- Managed store operations including ordering, merchandising, inventory control, staffing, and vendor management at Walmart in Rio Rancho, NM
- Led and developed multiple positions from hourly associates to store managers, ensuring smooth operations and customer satisfaction
- District champion over food and consumables operations, overseeing and optimizing processes for maximum efficiency and profitability
Shift Manager
Walmart
Albuquerque
04.2013 - 10.2014
- Aligned production objectives with organizational standards and compliance requirements.
- Analyzed patterns in sales records to enhance performance.
- Spearheaded employee and team guidance on efficient operations.
Assistant Manager
Walmart
Albuquerque
05.2011 - 04.2013
- Executed routine evaluations on staff performance to pinpoint potential enhancements.
- Maintained high operational standards by performing detailed opening and closing tasks along with efficient shift changes.
- Generated detailed reports on sales trends, inventory levels, and financial data.
Store Manager
Walmart
Albuquerque
12.2008 - 05.2011
- Compiled monthly data on sales, expenses, and profits.
- Managed merchandising standards throughout the store ensuring operational efficiency.
- Optimized sales performance by following established operational standards.
- Assessed team productivity to determine necessary corrective measures.
Co-Manager
Walmart
04.2007 - 12.2008
Co-Manager
Walmart Supercenter #3732
12.2005 - 04.2007
Produce Manager
Walmart Supercenter #1357
06.2003 - 12.2005
Lead Associate/ Support Manager
Walmart Supercenter #806
04.2001 - 06.2003
Fresh Area Manager
Walmart Supercenter #806
01.2000 - 04.2001
Lead Associate/ Support Manager
Walmart Supercenter #806
10.1997 - 01.2000
Journeyman Produce Clerk
Smith's Food & Drug
05.1990 - 10.1997
Education
High School -
Las Cruces, NM01.1990
Skills
- Customer Experience
- Sales Growth
- Associate Development
- Inventory Management
- P&L Analysis
- Merchandising
Languages
- English, Native or Bilingual
- Spanish, Native or Bilingual
Personal Information
Title: Store Manager | Retail Operations, Employee Training
Timeline
Store Manager
Sportsman's Warehouse
11.2024 - Current
Club Membership Manager
Cabela's
01.2024 - 01.2025
Store Manager
Kohl's
04.2018 - 10.2023
ASM
Kohl's
04.2016 - 04.2018
Food Manager
Walmart
10.2014 - 04.2016
Shift Manager
Walmart
04.2013 - 10.2014
Assistant Manager
Walmart
05.2011 - 04.2013
Store Manager
Walmart
12.2008 - 05.2011
Co-Manager
Walmart
04.2007 - 12.2008
Co-Manager
Walmart Supercenter #3732
12.2005 - 04.2007
Produce Manager
Walmart Supercenter #1357
06.2003 - 12.2005
Lead Associate/ Support Manager
Walmart Supercenter #806
04.2001 - 06.2003
Fresh Area Manager
Walmart Supercenter #806
01.2000 - 04.2001
Lead Associate/ Support Manager
Walmart Supercenter #806
10.1997 - 01.2000
Journeyman Produce Clerk
Smith's Food & Drug
05.1990 - 10.1997
High School -
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