Martin Olvera
San Mateo,CA
Summary
Versatile account manager and catering professional with 10 years of experience in customer service Proven ability to enhance client experiences through meticulous attention to detail and effective communication. Skilled in managing high-pressure environments, excelling in both restaurant and corporate settings. Demonstrated leadership in event coordination and team collaboration, consistently delivering exceptional service to residential and corporate clients.
Overview
13
13
years of professional experience
Work History
Sales Associate
Bianchinis Market
San Carlos, California
12.2019 - Current
- Assisted customers in product selection and answered inquiries effectively.
- Analyzed requests to gather essential details for accurate quotes.
- Developed detailed quotes for client approval, enhancing transparency and clarity in the quoting process.
- Responded promptly to catering requests, facilitating thorough communication with clients to address needs.
- Coordinated with drivers to ensure timely deliveries, contributing to positive customer impressions.
Salesperson
Tempus
Fremont, California
05.2017 - 12.2019
- Oversaw account management to ensure daily acquisition of new clients.
- Cultivated strong customer relationships, driving increased sales and customer loyalty.
- Engaged customers to understand their needs and recommend appropriate products.
- Assumed role of account manager early, focusing on direct TV sales at Walmart.
Established track record of opening one new account each day.
Maintained comprehensive client profiles and resolved inquiries efficiently.
Gained nickname 'sharks' for high volume of clients acquired.
Server
Yucca de lac
Palo Alto, California
05.2013 - 02.2017
- Served as an all-purpose bartender and waiter in a high-energy restaurant setting.
Managed order-taking and table service to maximize guest satisfaction.
Created cocktails and ran food to ensure timely service during peak hours.
Functioned as host and busser, contributing to overall front-of-house effectiveness.
Developed comprehensive understanding of hospitality from seasoned coworkers.
Displayed strong customer service abilities through effective engagement with patrons. - Maintained cleanliness and organization of dining area and workspaces.
- Operated POS terminals to input orders, split bills, and calculate totals.
Education
High School Diploma -
Menlo Atherton High School
Atherton, CA05-2015
Skills
- B2B sales
- Customer service excellence
- Quoting accuracy
- Order management
- Sales forecasting
- Client relationship management
- Payment processing
- Market research
- Product knowledge
- Problem solving
- Team collaboration
- Listening skills
- Goal oriented
- Customer service
Languages
English
Professional
Spanish
Professional
Timeline
Sales Associate
Bianchinis Market
12.2019 - Current
Salesperson
Tempus
05.2017 - 12.2019
Server
Yucca de lac
05.2013 - 02.2017
High School Diploma -
Menlo Atherton High School