Martin Ryan

• Resolved customer complaints promptly and efficiently, enhancing customer satisfaction.
• Recruited, trained, and supervised staff in Parts Sales Department to improve team performance.
• Maintained accurate inventory records while monitoring stock levels to prevent shortages.
• Prepared quotes for special orders as requested, ensuring timely responses to customer needs.

Prepared to commence internet sales position with Honda before Covid lockdown occurred.
Proactively sought alternative opportunities due to hiring freeze among sales personnel.
Adapted quickly to changing market conditions by exploring different avenues for employment.

Followed up on internet inquiries regarding vehicles to schedule appointments promptly.

Facilitated vehicle test drives while highlighting features and benefits.

• Presented alternative vehicle options aligned with customer needs and preferences.
• Outlined monthly payment plans and total prices for transparent financial understanding.
• Conducted follow-ups at regular intervals to address questions post-purchase.
• Requested referrals from satisfied customers to expand client base.

• Supervised daily operations, including shift scheduling and duty assignments.
• Conducted regular performance reviews to identify improvement areas for employees.
• Managed customer service inquiries and resolved complaints promptly.
• Provided guidance and support to junior staff on tasks and project objectives.
• Maintained accurate sales transaction records using point-of-sale systems.
• meet sales quota goals

• Engaged in ongoing training sessions on new products, services, and industry trends.
• Analyzed customer needs to recommend suitable products.
• Tracked sales and customer information using CRM systems.
• Cultivated client relationships to boost sales revenue.
• Identified process improvements to enhance operational efficiency.

• Evaluated employee performance metrics against established benchmarks to identify improvement areas.
• Managed daily business operations, encompassing staff, sales, inventory, and accounting.
• Enhanced client experiences through quality food and entertainment recommendations for local activities.

multiple sales and finance positions, including outside sales of maintenance equipment too Auto/life insurance..