Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
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Martina Valenzuela

Merced,CA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Rideshare Driver

Lyft
San Francisco, CA
06.2022 - Current
  • Arranged to pick up customers.
  • Ensured customer safety by providing seat belts and adhering to traffic laws.
  • Checked condition of vehicle's tires, brakes or safety equipment to verify working order.
  • Cleaned vehicle regularly to maintain professional appearance.
  • Used advanced driving techniques to better improve time management and safety.
  • Navigated routes using GPS systems for efficient delivery of passengers.

Airport Passenger Service Agent

Trego Dugan
San Francisco, CA
11.2020 - 04.2022
  • Assisted special needs passengers and unaccompanied minors, driving seamless airport experience.
  • Provided boarding passes and luggage tags to customers.
  • Communicated regularly with other staff members for updates on flight status.
  • Upheld uniform and conduct guidelines to maintain professional appearance.
  • Boarded passengers, closed aircraft doors and pulled jet bridge to prepare for departure.
  • Kept passengers informed by announcing important information about itineraries, flights and luggage.
  • Answered inquiries from customers regarding travel information.

Store Manager

Laline Usa
San Fransico, CA
01.2018 - 02.2020
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Resolved customer complaints in a timely manner.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Recruited, trained and supervised new employees.
  • Delegated work to staff, setting priorities and goals.
  • Planned special promotions or discounts based on market trends.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.

Education

Associate of Arts - Administration of Justice

Merced College
Merced, CA
12-2023

High School Diploma -

Penn Foster
Penn, PA
11-2022

Bachelor of Arts - Criminal Justice

California State University - Stanislaus
Turlock, CA

Skills

  • Customer Service
  • Valid Driver's License
  • Traffic Laws and Regulations
  • Dependable and Trustworthy
  • Customer Engagement
  • Passenger Assistance
  • Documentation and Reporting
  • Problem-Solving
  • Customer Documentation Review
  • Payment Processing
  • Check-In Procedures
  • Boarding Support
  • Pre-Boarding Checking
  • Reservations
  • Sales Expertise

Accomplishments

  • 3.65 GPA
  • Professional letters of recommendation

Certification

  • 3.65 GPA certificate
  • Alpha Gamma Sigma Honors certificate
  • Phi Theta Kappa Honors certificate

References

References available upon request.

Timeline

Rideshare Driver

Lyft
06.2022 - Current

Airport Passenger Service Agent

Trego Dugan
11.2020 - 04.2022

Store Manager

Laline Usa
01.2018 - 02.2020

Associate of Arts - Administration of Justice

Merced College

High School Diploma -

Penn Foster

Bachelor of Arts - Criminal Justice

California State University - Stanislaus

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Martina Valenzuela