Marvin Hawthorne Jr
Princeton
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Delivery Driver
Amazon
Lakeland
04.2022 - 12.2022
- Provided excellent customer service
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
- Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
- Utilized GPS and maps for efficient route planning.
- Received daily delivery instructions and route assignments from dispatch.
Substitute Teacher
Kelly Services
Haines City
08.2021 - 02.2025
- Help kids with work if needed
- Collaborated with regular teachers to ensure continuity of instruction.
- Maintained a safe learning environment by enforcing school rules and regulations.
- Developed and enforced behavioral management plans.
- Provided classroom instruction outlined in teacher's lesson plans.
- Addressed rowdy and uncooperative students by speaking firmly and informing head teacher of transgressions.
Security
Soho Saloon Security
Tampa
12.2021 - 09.2024
- Planned comprehensive security plans with security team to provide optimal security coverage of establishment.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Identified needs of customers promptly and efficiently.
- Checked ID’s
Lab Technician
Bartow Courthouse
Bartow
05.2023 - 01.2024
- Identified and fixed issues with lab equipment to achieve more accurate lab results.
- Supported cleanliness and health standards to foster safe and effective sample analysis.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Maintained a high level of professionalism when dealing with difficult customers.
Bartow Courthouse
05.2023 - 01.2024
- Company Overview: Problem Solving Court
- Working together as a team
- Collecting male clients for drug testing
- Inputting customers & our clients
- Running the machine in the mornings
- Creating new profiles
- Creating ID’s
- Problem Solving Court
Sales Lead
Foot Locker
Lake Wales
11.2018 - 08.2020
- Excellent customer service
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Maintained relationships with existing clients by providing product updates and information.
- Identified customer needs by asking questions and advising on best solutions.
- Provided training sessions for new employees on sales techniques, procedures.
Education
High School Diploma -
Haines City High School
Haines City, FL05.2020
Skills
- Communication
- Leadership skills
- Creative outlook on life
- Fast learner
- Attention to Detail
- Independent worker
- Team work
- Problem Solving
- Customer service
Certification
Accredited Claims Adjuster - All Lines Adjuster - ACA DESIGNATION
References
Available upon request
Timeline
Lab Technician
Bartow Courthouse
05.2023 - 01.2024
Bartow Courthouse
05.2023 - 01.2024
Delivery Driver
Amazon
04.2022 - 12.2022
Security
Soho Saloon Security
12.2021 - 09.2024
Substitute Teacher
Kelly Services
08.2021 - 02.2025
Sales Lead
Foot Locker
11.2018 - 08.2020
High School Diploma -
Haines City High School