Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

Marwa Semlali

Orlando

Summary

Experienced in customer service with a strong emphasis on cash handling and team leadership. Expertise in training staff, resolving service issues, and maintaining safety standards, fostering a positive environment that drives customer satisfaction and operational efficiency.

Overview

5
5
years of professional experience

Work History

Assistant Manager

Ginther's Swirls Ice Cream
Orlando
05.2025 - Current
  • Managed inventory and ordered supplies.
  • Trained and supervised staff on customer service standards.
  • Handled customer inquiries and resolved service issues.
  • Maintained up-to-date knowledge of company products and services.

Cashier

Publix
Orlando
05.2023 - 02.2025
  • Operated cash register and accurately processed payments, returns, and exchanges.
  • Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
  • Performed opening and closing procedures, such as restocking and cleaning.
  • Provided excellent customer service by greeting customers and offering assistance.

Barista

Starbucks
Orlando
05.2022 - 03.2023
  • Operated cash registers and handled cash and card transactions.
  • Assisted with opening and closing tasks such as cleaning cafe areas or setting up displays.
  • Welcomed customers and answered questions regarding menu items and preparation methods.
  • Maintained clean and healthy environment by following proper safety and sanitation regulations.

Jucierista

Clean Juice
Orlando
05.2021 - 02.2022
  • Demonstrated excellent customer service skills by warmly greeting customers, providing product information, making recommendations and taking orders accurately.
  • Resolved customer complaints promptly in a friendly manner while ensuring their satisfaction with products or services.
  • Performed daily maintenance on blenders, mixers, food processors and other kitchen equipment used during preparation processes.
  • Restocked shelves with fresh fruits, vegetables and other necessary items needed for juice production.

Education

Associate of Arts - Early Childhood Education

Valencia College
Orlando, FL
05-2028

Skills

  • Inventory management
  • Customer service
  • Cash handling
  • Product restocking
  • Cleaning and sanitizing
  • Dependability
  • Patience and empathy

LANGUAGES

Arabic, Fluent

Timeline

Assistant Manager

Ginther's Swirls Ice Cream
05.2025 - Current

Cashier

Publix
05.2023 - 02.2025

Barista

Starbucks
05.2022 - 03.2023

Jucierista

Clean Juice
05.2021 - 02.2022

Associate of Arts - Early Childhood Education

Valencia College
Marwa Semlali