Mary Aggabao
Piscataway
Summary
Hardworking and highly-motivated employee with customer service and time management abilities. Dedicated to efficiency and reliability in personal work. Good communication, multitasking, and prioritization skills.
Overview
14
14
years of professional experience
Work History
Dispatcher
United Rentals
04.2022 - Current
- Schedule drivers and organize dispatch for all equipment for the branch.
- Coordinate all emergency field repairs.
- Take customer orders for deliveries, pickups, and services.
- Answer customer calls and review driver schedules in order to fulfill customer requests.
- Performed administrative duties such as filing paperwork and updating databases on a daily basis.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Assist inside sales team as needed.
Dispatcher and CSR
Jet Transportation & Logistics
12.2011 - 04.2022
- Assign work to drivers and assist them on the dock during their daily loading process.
- Provide quotes and additional customer service.
- Create different reports for accounts.
- Train new drivers and dispatchers.
- Warehouse work (i.e. load and unload drivers, find freight, scan incoming, outgoing, and damaged shipment)
Dispatcher, CSR, and Payroll
Priority Express Courier Service
01.2010 - 12.2011
- Dispatch work to drivers.
- Provide customer service
- Create reports for customers.
- Investigate check discrepancy and prepare payroll for admin.
Education
Bachelor of Science - Psychology
Felician University
Lodi, NJ05.2004
Skills
- Customer Relations
- Dispatch Coordination
- Data Entry
- Improving Operations
Timeline
Dispatcher
United Rentals
04.2022 - Current
Dispatcher and CSR
Jet Transportation & Logistics
12.2011 - 04.2022
Dispatcher, CSR, and Payroll
Priority Express Courier Service
01.2010 - 12.2011
Bachelor of Science - Psychology
Felician University