Mary ALmeida
San Antonio,TX
Summary
Detail-oriented Administrative Professional experienced in managing registration, records, co-pay collection, and insurance support. Achieved HIPAA compliance and efficient daily operations through strong attention to detail and sound judgment. Delivered exceptional patient support by coordinating check-in and check-out processes while enhancing communication and problem-solving to improve patient satisfaction.
Overview
1
1
Language
29
29
years of professional experience
Work History
Front Desk Receptionist
Baptist Physician Network
San Antonio, TX
05.2016 - Current
- Coordinated patient check-in and check-out, ensuring smooth front desk workflow.
- Greeted patients, verified demographics, and updated registration information in electronic health records.
- Answered multi-line phones, routed calls, and scheduled appointments with clinical staff.
- Collected co-pays, processed paperwork, and prepared visit materials for providers.
- Maintained confidential records while following HIPAA and office procedures.
- Resolved scheduling conflicts and patient concerns with professionalism and accuracy.
- Supported insurance verification and referral coordination for timely patient access.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Handled assignments independently with good judgment and critical thinking skills.
Front Desk Receptionist
Wellmed Medical Group
San Antonio, TX
03.2008 - 04.2016
- Greeted guests at the front desk and engaged in pleasant conversations while managing check-in process.
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
- Maintained an organized and clean front office area to create a professional and welcoming environment for visitors and employees.
- Trained new front desk staff on reception procedures, documentation, and service standards.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Front Desk Receptionist
Urology San Antonio
San Antonio, TX
09.2006 - 02.2008
- Scheduled appointments accurately using reservation software, reducing conflicts or double booking
- Supported administrative tasks such as filing, data entry, and document preparation for a more efficient office workflow.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Streamlined check-in processes, reducing wait times for guests.
Front Desk Receptionist
Pain Management Specailty, PA
San Antonio, TX
08.1997 - 01.2006
- Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Enhanced team knowledge by sharing best practices in customer service and front desk operations during meetings.
- Maintained strict confidentiality of sensitive information, upholding privacy standards.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Greeted visitors warmly, creating a positive first impression of organization.
- Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
- Organized and maintained files and records to ensure up-to-date documentation.
- Initiated system for tracking office supplies, leading to more efficient inventory management.
- Welcomed customers with friendly greeting, answered general questions, gathered the nature of visit and directed to specific offices.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
Education
High School Diploma -
St Philip-College
San Antonio, TX04-1996
265417564499 - CPR/SAVE A LIFE
Heart Association
San Antonio11-2025
56025 - EKG Tech/Phlebotomy
Kaplan Career
San Antonio, TX04-2010
56025 - Medical Assistance/front desk
National Institude of Technology
San Antonio, TX05-1997
Skills
- Appointment scheduling
- Data entry
- Customer service
- Cash handling
- Payment processing
- Conflict resolution
- Attention to detail
- Time management
- Problem-solving skills
- Verbal and written communication
- Listening skills
Languages
English
Full Professional
Timeline
Front Desk Receptionist
Baptist Physician Network
05.2016 - Current
Front Desk Receptionist
Wellmed Medical Group
03.2008 - 04.2016
Front Desk Receptionist
Urology San Antonio
09.2006 - 02.2008
Front Desk Receptionist
Pain Management Specailty, PA
08.1997 - 01.2006
265417564499 - CPR/SAVE A LIFE
Heart Association
High School Diploma -
St Philip-College
56025 - EKG Tech/Phlebotomy
Kaplan Career
56025 - Medical Assistance/front desk
National Institude of Technology
10 YEARS AWARD
I received an appreciation award for ten year of good service.