Mary Broxson
Navarre,FL
Summary
Dynamic Customer Service Manager with extensive experience at DIRECTV, excelling in cash handling and team leadership. Proven track record of enhancing productivity through effective training and conflict resolution. Skilled in creating schedules and maintaining accurate records, ensuring operational efficiency and high customer satisfaction.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Cashier Manager
Tom Thumb Food Stores
10.2022 - Current
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Quickly and accurately count drawers at start and end of each shift.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Delegate duties to cashiers.
- Do daily managers' paperwork on Saturdays as the store manager on duty.
- Count the manager's safe containing $3,000.00 and the cashier's safe containing $500.00, making sure cashiers always have enough cash for change.
Server Manager
Waffle House
09.2019 - 10.2022
- Built positive relationships with customers to increase repeat business.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Assisted customers in need to promote pleasant shopping experiences and encourage return business.
- Reduced cash discrepancies by consistently monitoring cash registers and conducting periodic audits.
- Cooked food, when the grill operaters, we're not able to come to work.
- I worked in several different stores in the district when help was needed.
Cashier Team Lead
Burger King
09.2016 - 12.2019
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
- Resolved escalated customer complaints in a professional manner, maintaining positive brand reputation.
- Monitored areas for security issues and safety hazards.
- I deep cleaned the entire store.
- Frequently ran the grill, front counter, and drive-thru simultaneously alone when we had no employees.
- Closed the store.
Customer Service Manager
DIRECTV
07.2010 - 12.2016
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Enhanced team productivity by delegating tasks and setting clear goals for cashier staff members.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Developed schedules to maintain adequate staffing levels during peak hours, maximizing the efficiency of operations.
- I hired technicians remotely from all across the country, drawing up their contracts and doing all necessary paperwork.
- Trained all new hires
Education
Associate Degree In Nursing - Medical Administrative Assistant
Fortis College
Flora, IL07.2010
High School Diploma - General Studies
Navarre High School
High School Road, Navarre Florida05.2005
Skills
- Customer service
- Cash handling and management
- Cash handling expertise
- Cash register operation
- Leadership
- Spreadsheets and paperwork
- Creating and revising schedules
- Delegating duties to others
- De-escalating conflicts or issues with employees and customers
- Training new employees
Accomplishments
I am very accomplished in moving up quickly within almost every company I have worked for
Certification
Serve safe
Certified trainer
Timeline
Cashier Manager
Tom Thumb Food Stores
10.2022 - Current
Server Manager
Waffle House
09.2019 - 10.2022
Cashier Team Lead
Burger King
09.2016 - 12.2019
Customer Service Manager
DIRECTV
07.2010 - 12.2016
Associate Degree In Nursing - Medical Administrative Assistant
Fortis College
High School Diploma - General Studies
Navarre High School