Mary Ramirez
Corpus Christi
Summary
Detail-oriented Medical Assistant with strong written communication skills and professionalism. Experienced in mentoring staff and educating patients, ensuring a seamless patient experience and fostering trust within the healthcare team.
Overview
17
17
years of professional experience
Work History
Medical Assistant
Women's and Men's Health Services of the Coastal Bend
Corpus Christi, TX
05.2021 - Current
- Assisted with patient intake, documenting medical history and vital signs accurately.
- Managed appointment scheduling, optimizing clinic workflow and minimizing wait times.
- Administered medications and conducted routine lab tests under physician supervision.
- Educated patients on treatment plans and health maintenance strategies effectively.
- Mentored junior staff on best practices in patient interaction and administrative tasks.(
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Implemented patient education program on preventative care, enhancing community health awareness.
- Coordinated eligibility assessments for Medicaid applicants, ensuring compliance with state guidelines.
- Developed individualized service plans to address clients' unique needs and goals effectively.
- Collaborated with healthcare providers to facilitate access to necessary medical services and resources.
- Educated clients on Medicaid benefits, empowering them to navigate the healthcare system confidently.
- Established strong relationships with community organizations to expand available resources for clients in need.
- Conducted thorough assessments to determine eligibility for various Medicaid programs and benefits.
Medical Assistant
Wellmed Medical Group
Corpus Christi, TX
10.2019 - 05.2021
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Coordinated referrals to specialists, improving continuity of care for patients requiring additional services.
- Managed patient scheduling, optimizing appointment flow for improved clinic efficiency.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
- Empowered patients through education on self-management techniques for chronic conditions.
- Contributed to reduction in patient readmission rates by providing thorough discharge instructions and follow-up care recommendations.
- Facilitated patient education on treatment plans and medications, improving understanding and compliance.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
Medical Assistant
Almouie Pediatrics
Corpus Christi, TX
08.2012 - 10.2019
- Educated parents on child health topics, fostering informed decision-making regarding care options.
- Monitored patient vitals and documented health information accurately in electronic medical records.
- Trained new staff on office procedures and best practices, fostering a collaborative work environment.
- Conducted inventory management of medical supplies, ensuring availability and adherence to safety standards.
- Developed patient follow-up protocols to improve continuity of care and enhance overall patient satisfaction.
- Administered vaccinations and medications for timely delivery of essential treatments.
- Assisted doctors with exams and procedures, ensuring optimal patient comfort and care.
- Proactively addressed parent concerns regarding their child''s health, providing reassurance while working closely with physicians to develop appropriate care plans.
- Increased patient satisfaction by providing compassionate and efficient pediatric care.
- Educated parents on proper child healthcare practices, promoting overall family wellbeing.
- Coordinated referrals to specialists, facilitating seamless continuity of care for patients in need of additional services.
- Enhanced patient care by assisting in routine physical examinations for children, ensuring comfort and safety throughout process.
- Assisted in developing care plans for children with chronic conditions, improving health outcomes through tailored support and monitoring.
- Boosted immunization rates, organized community vaccine drives and educated families on importance of vaccinations.
- Administered vaccinations and medications under physician's orders, contributing to community health and wellness.
- Taught patients about medications, procedures, and care plan instructions.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
Medical Assistant
The Children's Clinic
Portland, TX
06.2009 - 08.2012
- Prepared examination rooms with necessary equipment and supplies, optimizing efficiency during appointments.
- Established trusting relationships with patients and families, fostering a positive atmosphere during visits.
- Demonstrated adaptability by quickly learning new medical software systems for more efficient documentation and record-keeping practices.
- Assisted doctors with exams and procedures, ensuring optimal patient comfort and care.
- Proactively addressed parent concerns regarding their child''s health, providing reassurance while working closely with physicians to develop appropriate care plans.
- Increased patient satisfaction by providing compassionate and efficient pediatric care.
Education
High School Diploma -
Taft High School
Taft, TXNo Degree - Certified Medical Assistant
Brightwood College
Corpus Christi, TX05.2008
Skills
- Reliable team player
- Complex Problem-solving
- Insurance verification
- Patient care coordination
- Patient management
- Clinical applications
- Clinical operations
- Vitals collection and documentation
- CPR/AED
- Professionalism
- Written communication
- Microsoft Office
- Knowledge in Texas Medicaid criteria and guiguidelines
- Task prioritization
- Referring physician communication
- Patient care assessment
- Performance metrics
Languages
Spanish
Timeline
Medical Assistant
Women's and Men's Health Services of the Coastal Bend
05.2021 - Current
Medical Assistant
Wellmed Medical Group
10.2019 - 05.2021
Medical Assistant
Almouie Pediatrics
08.2012 - 10.2019
Medical Assistant
The Children's Clinic
06.2009 - 08.2012
High School Diploma -
Taft High School
No Degree - Certified Medical Assistant
Brightwood College