Mary Chessa
Bangor,ME
Summary
Diligent professional with solid background in team-based operations and customer service. Consistently contributed to smooth workflow and enhanced guest experiences. Demonstrated reliability and effective communication skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Crew Member
Dunkin' Donuts
06.2024 - Current
- Work front counter, drive-thru and other areas.
- Take orders, prepare meals, and collect payments.
- Work well with teammates and accept guidance from management team.
Dialysis Technician
DaVita Boyd Dialysis
02.2024 - 04.2024
- Set up and operated dialysis machines for patients receiving treatment for kidney failure.
- Cleaned and connected fistulas, grafts and catheters to prevent infection.
- Demonstrated proficiency in various types of dialysis equipment, quickly adapting to new technologies as they were introduced.
- Cleaned and sterilized instruments, equipment and surfaces.
Hostess/Line Cook
Buffalo Wild Wings
09.2022 - 02.2024
- Greeted customers warmly and provided friendly presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of wait times.
- Trained new hostesses on best practices and restaurant policies to maintain high standards of service.
- Completed daily side work and opening and closing duties without fail.
Lifeguard
The Grove Resort And Spa
01.2020 - 03.2020
- Learned and maintained proficiency in first responder skills such as First Aid, AED, and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly service to guests and addressed concerns.
Swim Instructor
South Lake Hospital National Training Center
05.2019 - 10.2019
- Taught daily swim instruction and safety courses to students varying in ages and skill levels.
- Promoted a fun learning environment through engaging activities and games designed to reinforce essential skills.
- Improved swimmer confidence by providing positive reinforcement and constructive feedback.
- Adapted teaching techniques to different learning styles.
Guest Relations Associate
SeaWorld
09.2016 - 02.2019
- Streamlined check-in and check-out processes for improved efficiency and guest experience.
- Safeguarded sensitive information by adhering to privacy policies when handling confidential guest data.
- Handled customer complaints to satisfy and retain guests.
- Greeted guests upon arrival by providing warm welcome.
Education
High School Diploma -
Brewer High School
Brewer, ME06-2015
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Telephone etiquette
Certification
Certified Nursing Assistant
Timeline
Crew Member
Dunkin' Donuts
06.2024 - Current
Dialysis Technician
DaVita Boyd Dialysis
02.2024 - 04.2024
Hostess/Line Cook
Buffalo Wild Wings
09.2022 - 02.2024
Lifeguard
The Grove Resort And Spa
01.2020 - 03.2020
Swim Instructor
South Lake Hospital National Training Center
05.2019 - 10.2019
Guest Relations Associate
SeaWorld
09.2016 - 02.2019
High School Diploma -
Brewer High School
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