Mary Lacy
Summary
Customer service and healthcare support professional with a strong work ethic and adaptability. Demonstrates effective communication and collaboration skills to enhance team success and patient care. Experienced in engaging customers and promoting loyalty in hospitality and entertainment settings. Committed to quickly mastering new skills and contributing to organizational goals through proactive problem-solving and relationship-building.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Event Staff Member
Live Nation
Indianapolis
10.2024 - Current
- Delivered exceptional customer service to enhance guest satisfaction and event experience.
- Managed ticketing processes and entry verification for events.
- Collaborated with team members to ensure smooth event operations.
- Ensured cleanliness and organization of event areas to promote a safe and enjoyable environment.
- Monitored crowd control throughout the venue and enforced safety protocols.
- Sought guidance from senior team members to resolve issues.
- Provided immediate response to guest inquiries, offering information and resolving issues promptly.
- Facilitated smooth guest flow within venues, directing attendees to their seats or designated areas.
- Interacted with attendees to foster a welcoming atmosphere and enhance overall event enjoyment.
- Managed crowds and monitored safety during performances.
- Guided patrons to exits or provided instructions in emergency situations.
- Tended to patrons with special needs by offering additional assistance.
Certified Nursing Assistant
Heal At Home/ TPS Inc.
Indianapolis
10.2021 - Current
- Assisted patients with daily living activities and personal hygiene.
- Monitored vital signs and reported changes to nursing staff.
- Delivered emotional support and companionship to enhance patient and family well-being.
- Maintained a clean and safe environment for patient care.
- Documented patient care activities and observations accurately in records.
- Communicated effectively with healthcare team members regarding patient needs.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- Observed and reported unusual symptoms and changes to charge nurse.
- Facilitated activities of daily living, including personal hygiene, feeding, and ambulation, to promote patient independence and comfort.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Coordinated resident participation in activities and social programs.
- Provided compassionate care and clear communication during end-of-life discussions to support patients and families.
- Supported non-ambulatory residents in range of motion exercises.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Reminded patients to take prescribed medications or nutritional supplements.
Instructional Assistant
Clark Pleasant Community School Corporation
Whiteland
07.2013 - Current
- Assisted teachers with lesson preparation and classroom management.
- Supported student learning through individualized instruction and tutoring.
- Facilitated small group activities to enhance student understanding.
- Implemented behavior management techniques to promote a positive classroom environment.
- Provided classroom support throughout planned instruction and individual lessons.
- Assisted teachers in providing accommodations for students who need additional support.
- Worked one-on-one with special needs students to help navigate through school challenges.
- Attended training sessions on best practices for working with students with special needs.
- Maintained records of student performance according to school policies and procedures.
- Monitored student progress and provided feedback to teachers.
- Facilitated small group instruction for targeted skill development.
- Participated in professional development workshops to stay current with educational trends and methodologies.
- Assisted teachers in developing lesson plans and instructional materials.
- Assisted in developing Individual Education Plans for students with disabilities.
- Organized instructional materials and activities for special education classrooms.
- Encouraged collaboration among peers within the classroom setting.
- Prepared lesson materials, bulletin board displays, exhibits, and demonstrations to assist teachers in classroom preparation.
- Monitored student progress and provided feedback to teachers regarding student achievement.
- Tutored and assisted children individually and in small groups to help master assignments and reinforce learning concepts.
- Supported classroom teachers by supervising students during lunch and recess periods or field trips.
- Implemented behavior management strategies designed by the teacher or behavioral specialist.
Certified Nursing Assistant
Aveanna Heathcare
Indianapolis
2021 - 2025
- Assisted patients with daily living activities and personal care needs.
- Followed infection control protocols to ensure a safe environment for all.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Maintained cleanliness by performing housekeeping tasks.
Certified Nursing Assistant
Advantage Home Health Care Inc
Whiteland
2011 - 2021
- Assisted patients with daily living activities and personal care needs.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Monitored vital signs and reported changes to nursing staff promptly.
- Supported patients in mobility and rehabilitation exercises as directed.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- Provided emotional support to patients and encouraged their participation in care plans.
- Communicated effectively with patients, families, and the healthcare team.
- Documented patient information accurately in electronic health records to support continuity of care.
- Ensured cleanliness and organization of patient rooms and equipment to promote a safe and welcoming environment.
- Followed infection control protocols to ensure a safe environment for all.
- Provided comfort measures such as back rubs and positioning pillows for added comfort.
- Provided compassionate care and effective communication to support patients and families facing end-of-life issues.
- Helped residents walk with or without self-help devices.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
Education
Associate of Arts - General Studies
Ivy Tech Community College of Indiana
Indianapolis, IN05-2011
Skills
- Customer service and hospitality
- Effective communication
- Team collaboration
- Security monitoring
- Infection control protocols
- Problem-solving abilities
- Adaptability
- Strong work ethic
- Leadership qualities
- Interpersonal skills
Affiliations
- Women's small group leader, Emmanuel Garfield Park Campus
- Children's ministry small group leader, Emmanuel Church of Indiana
- Prom and Junior class sponsor, Whiteland Community High School
Accomplishments
- 2011 Employee of the year, Forrest Creek Village, American Senior Communities
Certification
- Certified Nurse Assistant, 4/2000
- CPR and First Aid certification current
Timeline
Event Staff Member
Live Nation
10.2024 - Current
Certified Nursing Assistant
Heal At Home/ TPS Inc.
10.2021 - Current
Instructional Assistant
Clark Pleasant Community School Corporation
07.2013 - Current
Certified Nursing Assistant
Aveanna Heathcare
2021 - 2025
Certified Nursing Assistant
Advantage Home Health Care Inc
2011 - 2021
Associate of Arts - General Studies
Ivy Tech Community College of Indiana