Mary Leskowicz
Escondido,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Shift Leader
Dunkin
06.2021 - 01.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
- Distributed necessary tasks and duties during each shift.
- Supervised team members and oversaw effective and efficient completion of job duties.
- Quickly and efficiently resolved complaints and escalated issues.
Education
High School Diploma -
State College Area High School
State College, PA06.2022
Skills
- Issue Resolution
- Team Leadership
- Cash Handling
- Staff Training
- Stocking and Replenishing
- Food Preparation and Safety
- Ordering Procedures
- Time Management
- Company Standards
- Valid Driver's License
Timeline
Shift Leader
Dunkin
06.2021 - 01.2023
High School Diploma -
State College Area High School
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