Mary Moreland
Nettelton ,MS
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Behold Home
Pontotoc , MS
07.2018 - 06.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Cross-trained and provided back up for customer service managers
- Made customer orders for parts and followed through to shipping
Education
Gorton High School
Yonkers, NY06.1976
Skills
- Building Customer Trust and Loyalty
- Responding to Difficult Customers
- Issue and Complaint Resolution
- Understanding Customer Needs
- Courteous with Strong Service Mindset
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
- Call Documentation
- Upbeat and Positive Personality
- Document Conversion
- Answering Customer Questions
- Call Transfers
- Customer Service and Assistance
- Patient and Empathetic
- Document and Records Management
- Answering Emails
- Establishing and Maintaining Customer Relationships
- Directing Calls
- Solving Customer Concerns
- Excellent Attention to Detail
Timeline
Customer Service Representative
Behold Home
07.2018 - 06.2022
Gorton High School