Mary Nabulya
Irvington,NJ
Summary
Energetic professional in hospitality, known for high productivity and efficient task completion. Possess specialized skills in customer service, order accuracy, and time management. Excel in communication, teamwork, and adaptability, ensuring exceptional dining experiences for guests.
Sociable server offering several years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of pos system operations and food safety and sanitation regulations.
Overview
2
2
years of professional experience
Work History
Server
Gary Simpson
Newark
04.2023 - 08.2024
- Operated POS terminals to input orders, split bills and calculate totals.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Greeted guests and provided menus.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Implemented feedback from customers to improve service quality and menu offerings.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Followed health safety guidelines when preparing and serving food products.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Took orders from customers accurately and in a timely manner.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Presented menus and answered questions regarding items.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Provided excellent customer service to ensure satisfaction.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
Customer Service Cashier
Gary Simpson
Newark, New Jersey
12.2022 - 08.2024
- Counted and balanced cashier drawers.
- Resolved customer complaints in a professional manner.
- Informed customers of in-store promotions or pricing specials.
- Maintained cleanliness and presentation of stock room and production floor.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Addressed customer questions and concerns regarding products and services.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Welcomed customers, offering assistance to help find store items.
- Operated cash registers to process payments for goods and services.
Education
High School Diploma -
Central Highschool
Newark, New Jersey06-2023
Skills
- Daily specials memorization
- Hostess support
- Team member support
- Order delivery practices
- Table resetting
- Performance improvement
- Menu design
- Point of sale (POS) system operations
- Customer feedback management
- Regulatory compliance
- Table bussing
Timeline
Server
Gary Simpson
04.2023 - 08.2024
Customer Service Cashier
Gary Simpson
12.2022 - 08.2024
High School Diploma -
Central Highschool