Mary Newbacher
Fairview,OH
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
4
4
years of professional experience
Work History
Shift Leader
Dunkin' Donuts
5581 Stearns Road, North Olmsted, Ohio
11.2022 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Resolved conflicts between employees to maintain positive and productive work environments.
Crew Member
Pulp Juice And Smoothie Bar
Fairview Park, Ohio
09.2022 - 11.2022
- Worked front counter
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Treated customers with great care and respect
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Crew Member
Dunkin' Donuts
Fairview Park, Ohio
07.2019 - 07.2022
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Education
High School Diploma -
Fairview High School
Fairview Park, OH05.2021
Skills
- Task Monitoring
- Cash Handling
- Conflict Resolution
- Assigning Work
- Staff Training
- Team Motivation
- Training Assistance
- Guest Satisfaction
- Issue Resolution
- High-Volume Environments
- Diplomatic and Fair
- Restaurant Operation
Accomplishments
-Earned a Servsafe certificate
-Joined Delta Zeta sorority at Cleveland State University
Timeline
Shift Leader
Dunkin' Donuts
11.2022 - Current
Crew Member
Pulp Juice And Smoothie Bar
09.2022 - 11.2022
Crew Member
Dunkin' Donuts
07.2019 - 07.2022
High School Diploma -
Fairview High School