Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Mary Newbacher

Fairview,OH

Summary

Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.

Overview

4
4
years of professional experience

Work History

Shift Leader

Dunkin' Donuts
11.2022 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.
  • Resolved conflicts between employees to maintain positive and productive work environments.

Crew Member

Pulp Juice And Smoothie Bar
09.2022 - 11.2022
  • Worked front counter
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Treated customers with great care and respect
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.

Crew Member

Dunkin' Donuts
07.2019 - 07.2022
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.

Education

High School Diploma -

Fairview High School
Fairview Park, OH
05.2021

Skills

  • Task Monitoring
  • Cash Handling
  • Conflict Resolution
  • Assigning Work
  • Staff Training
  • Team Motivation
  • Training Assistance
  • Guest Satisfaction
  • Issue Resolution
  • High-Volume Environments
  • Diplomatic and Fair
  • Restaurant Operation

Accomplishments

-Earned a Servsafe certificate

-Joined Delta Zeta sorority at Cleveland State University

Timeline

Shift Leader

Dunkin' Donuts
11.2022 - Current

Crew Member

Pulp Juice And Smoothie Bar
09.2022 - 11.2022

Crew Member

Dunkin' Donuts
07.2019 - 07.2022

High School Diploma -

Fairview High School

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Mary Newbacher