Mary Patterson
Broadway, North Carolina, United States,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Front Office Coordinator
Sandhills Orthodontics
09.2016 - Current
- Created and updated records and files to maintain document compliance.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Scheduled, rescheduled, and cancelled appointments for patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Answered telephone calls/email and text messages to offer office information, answer questions, and direct calls to staff.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Provided excellent customer service to create positive experiences and build patient trust.
- Completed new patient registrations in software to create accurate and comprehensive records.
Office Manager
Sandhills Family Practice
05.2003 - 09.2016
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Checked patient insurance, demographic, and health history to keep information current.
- Completed patient referrals to other medical specialists.
- Collected payments and applied to patient accounts.
- Correctly coded and billed medical claims.
- Transcribed and entered patient medical information into electronic medical records systems.
Education
Bachelor of Science - Human Resources Management
University of Mount Olive
Mount Olive, NC05.2025
GED -
Central Carolina Community College
Sanford, NC06.1998
Skills
- Customer Service
- Time Management
- Business Correspondence
- Typing 50 Words Per Minute
- Data Entry
- Problem-Solving Abilities
- Microsoft Office Suite
- Microsoft PowerPoint
- Critical Thinking
Timeline
Front Office Coordinator
Sandhills Orthodontics
09.2016 - Current
Office Manager
Sandhills Family Practice
05.2003 - 09.2016
Bachelor of Science - Human Resources Management
University of Mount Olive
GED -
Central Carolina Community College
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