Mary Tyson
Compass Group Management
Southport,NC
7
years of professional experience
Experienced hospitality professional skilled in implementing best practices and training team members. Successfully supervised daily operations while ensuring health and safety compliance, contributing to improved service delivery and positive guest experiences.
Work History
Front of House Supervisor
9 Months- Implemented best practices for guest satisfaction, enhancing overall dining experience.
- Coordinated front of house staff schedules to optimize service efficiency.
- Trained new team members on customer service protocols and operational procedures.
- Supervised daily operations and ensured compliance with health and safety standards.
- Assisted in managing inventory levels and ordering supplies for front of house areas.
- Resolved guest inquiries and complaints promptly to maintain positive relationships.
- Monitored service quality, providing feedback to team members for continuous improvement.
- Conducted regular staff meetings to communicate updates and reinforce company policies.
- Acted as a liaison between Front of House and Back of House departments, ensuring clear communication for seamless service delivery.
- Initiated server side-work chart rotation to promote solidarity and standard of cleanliness.
Prep Cook
2 Years 11 Months- Prepared ingredients for daily menu items, ensuring freshness and quality standards.
- Collaborated with chefs to execute meal preparations and enhance dish presentation.
- Operated kitchen equipment safely and efficiently to maintain productivity in high-volume service.
- Maintained cleanliness and organization of workstations, adhering to health and safety regulations.
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Maintained a clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Contributed to a positive work atmosphere through effective communication and teamwork among staff members.
- Reduced food waste by properly storing ingredients and monitoring expiration dates.
Catering Server
4 Years 9 Months- Provided exceptional customer service during high-volume events, ensuring guest satisfaction and timely service delivery.
- Managed table settings and maintained cleanliness in dining areas throughout events.
- Collaborated with kitchen staff to coordinate food staging and presentation for large gatherings.
- Assisted in training new team members on food safety standards and service protocols.
- Assisted in event setup and teardown, ensuring a smooth transition between functions.
- Provided friendly, courteous service to create memorable moments for guests.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Demonstrated flexibility in adapting to last-minute changes in menu items, guest count, or event timeline to maintain a high level of service quality.
- Received positive feedback from clients regarding attention to detail, promptness, and overall professionalism during catered events.
- Arranged linens and table settings according to seating plan and event theme.
Bartender
4 Years 9 Months- Crafted and served a diverse range of beverages, enhancing customer satisfaction through quality service.
- Developed seasonal cocktail menus, leveraging trends to attract and engage clientele.
- Trained new staff on drink preparation techniques and customer service standards to maintain operational excellence.
- Managed bar inventory, ensuring stock levels met demand while minimizing waste.
- Collaborated with kitchen staff to coordinate food and beverage pairings for special events, optimizing guest experiences.
- Analyzed customer feedback to refine offerings and enhance overall bar performance in line with industry standards.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Education
Associate of Applied Science - Pre-Nursing
Skills
Guest relations
Food safety compliance
Food and beverage service
Food presentation
Pre-shift inspections
Upselling strategies
Staff performance feedback
Workplace safety
Menu planning
Cash handling procedures
Performance evaluation
Staff motivation
Decision-making
Hospitality industry
Timeline
Front of House Supervisor
Compass Group Management
10.2025 - 07.2026Read More
Prep Cook
Mos Firewood Kitchen
11.2022 - 10.2025Read More
Catering Server
Troon Golf
10.2019 - 07.2024Read More
Bartender
Troon Golf
10.2019 - 07.2024Read More
Brunswick Community College
Associate of Applied Science from Pre-Nursing
Read More