Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mary Villalpando

Grand Prairie,TX

Summary

Dynamic Property Manager with a proven track record at Buchman Realstate, excelling in tenant relations and occupancy management. Expert in property inspections and maintenance coordination, I enhance tenant satisfaction through effective communication and prompt issue resolution. Committed to operational excellence, I streamline processes to maximize revenue and minimize vacancy periods.

Overview

29
29
years of professional experience

Work History

Property Manager

Buchman Realstate
02.2011 - Current
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
  • Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Coordinated with legal counsel to resolve tenant disputes.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.

Community Liason

Cimoic Home Healthcare
11.2009 - 01.2011
  • Served as a liaison between different departments internally ensuring maximum efficiency in addressing community needs.
  • Coordinated volunteer recruitment efforts to support various programs within the organization.
  • Strengthened community partnerships by organizing and attending collaborative events.
  • Developed and implemented strategies to address community concerns, resulting in increased trust and satisfaction.
  • Enhanced public relations for the organization through effective communication with diverse groups and stakeholders.
  • Developed long-lasting partnerships with local leaders, management team and peers with active engagement, exemplary communication and consistent issue resolution.
  • Collaborated with marketing team members to develop promotional materials highlighting successes achieved through partnerships within the organization''s network.

Manager

De Elpueblo Auto Sales
06.2006 - 10.2009
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.

Models Inc

Models Inc
03.2004 - 05.2005
  • Adapted quickly to changing environments for continued professionalism under pressure.
  • Remained focused, motivated and professional throughout long shoots and events.
  • Secured repeat bookings through outstanding professionalism and versatility.
  • Promoted products and services by posing for commercials, live shows, and photo shoots.
  • Showcased diverse clothing styles in runway shows, contributing to successful product launches and sales growth.

Publix Relations

Clinica Medica Familiar
01.1997 - 02.2004
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.

Education

High School Diploma -

Perris Highschool
Perris, CA

Skills

  • Property management
  • Payment collection
  • Property inspections
  • Customer service-focused
  • Rent collection
  • Lease renewals
  • Exceptional oral and written communication skills
  • Tenant relations
  • Staff management
  • Leasing and sales
  • Property tours and inspections
  • Eviction procedures
  • Maintenance scheduling
  • Occupancy management
  • Administrative support
  • Tenant and eviction laws
  • Multi-family property management
  • Property management expertise
  • Maintenance coordination
  • Preparing property agreements

Languages

Spanish
Full Professional

Timeline

Property Manager

Buchman Realstate
02.2011 - Current

Community Liason

Cimoic Home Healthcare
11.2009 - 01.2011

Manager

De Elpueblo Auto Sales
06.2006 - 10.2009

Models Inc

Models Inc
03.2004 - 05.2005

Publix Relations

Clinica Medica Familiar
01.1997 - 02.2004

High School Diploma -

Perris Highschool

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Mary Villalpando