Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mary Zerfass

Chillicothe,IL

Summary

Adaptable early-career professional with experience in customer service, cash handling, and supporting individuals with disabilities. Skilled in communication, teamwork, and time management, with a strong record of resolving concerns, explaining tasks clearly, and keeping service areas organized and efficient.

Overview

3
3
years of professional experience

Work History

Crew Member

Dairy Queen
Chillicothe, IL
03.2024 - 08.2026
  • Welcomed customers with a friendly smile and engaging demeanor. Delivered friendly service.
  • Resolved customer complaints in a professional manner.
  • Prepared food orders and dessert treats to ensure customer satisfaction.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Adhered to health department regulations regarding food handling procedures.
  • Cleaned and maintained dining areas, equipment, and service stations to provide a pleasant environment.

Associate

Picket Fence Foundation
Chillicothe, Illinois
05.2023 - 08.2026
  • Nonprofit organization providing those with disabilities with jobs.
  • Worked alongside and communicated with individuals who have disabilities.
  • Explained tasks to individuals in an easily comprehensible manner, enhancing their understanding.
  • Established strong customer relationships through friendly service.
  • Responded to incoming customer calls regarding orders and inquiries. from customers regarding orders or other inquiries.
  • Performed cash register functions accurately and efficiently.
  • Stocked merchandise and organized product displays to create a visually appealing shopping environment.

Education

Bachelor of Science - Mechanical Engineering

Illinois State University
Normal, IL
05-2029

High School Diploma -

Illinois Valley Central
Chillicothe, IL
05-2025

Skills

  • Customer service
  • Problem-solving
  • Adaptability
  • Time management
  • Willingness to learn
  • Collaborative

Timeline

Crew Member

Dairy Queen
03.2024 - 08.2026

Associate

Picket Fence Foundation
05.2023 - 08.2026

Bachelor of Science - Mechanical Engineering

Illinois State University

High School Diploma -

Illinois Valley Central
Mary Zerfass