Mary Alice Armas
Tolleson,AZ
Summary
Proven track record at Southwest Gas, excelling in high-stress scenarios and dispatch software mastery. Demonstrated ability to enhance customer satisfaction and efficiency, mentoring teams for peak performance. Skilled in data entry and stress tolerance, achieving seamless operations and positive outcomes in dispatching and customer service roles.
Overview
25
25
years of professional experience
Work History
Dispatcher
Southwest Gas
02.2010 - 04.2024
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Guided, trained and mentored individuals to improve skills and performance.
Teller Payment Office
Southwest Gas
02.2009 - 02.2010
- Handled customer payments
- Resolved customer concerns and complaints with empathy, resulting in increased loyalty and repeat business.
- Ability to maintain accuracy and compliance with banking regulations Ensured cash drawer balanced was correct and documentation was in line with all transactions.
Lead Call Center Representative
Southwest Gas
03.1999 - 01.2009
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
Dysart High School
Surprise, AZSkills
Data Entry
Dispatch software
Stress Tolerance
Dispatching procedures
Languages
English
Spanish
Timeline
Dispatcher
Southwest Gas
02.2010 - 04.2024
Teller Payment Office
Southwest Gas
02.2009 - 02.2010
Lead Call Center Representative
Southwest Gas
03.1999 - 01.2009
Dysart High School
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