Maryan Mohamed
Rochester,MN
Summary
Resourceful Desk Operations Specialist known for high productivity and efficient task completion. Specialize in workflow optimization, customer service management, and data analysis skills. Excel in communication, problem-solving, and time management to enhance operational effectiveness.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Desk Operations Specialist
Mayo Clinic
Rochester, MN
07.2023 - Current
- Assisted with scheduling appointments for clients and customers.
- Scheduled appointments, oversaw check-ins and resolved patient concerns in high-volume practice.
- Scheduled and confirmed patient appointments for diagnostic, surgical, and consultation services.
- Answered phone calls, directed inquiries, and provided exceptional patient service.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Managed the setup of video consultations for patient appointments.
- Provided support to healthcare professionals by escorting patients and recording their blood pressure measurements
Direct Support Professional
Cardinal of Minnesota
Rochester, MN
04.2022 - 01.2024
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Supervised medication administration, personal hygiene and other activities of daily living.
Electronics Sales Associate
Walmart
Rochester, MN
08.2019 - 08.2023
- Demonstrated knowledge of product features and benefits to customers.
- Explained technical features and services associated with electronic items to customers.
- Assisted customers in locating products throughout the store and online.
- Completed customer's purchase by effectively processing credit and debit cards, cash, and personal checks.
Education
Cosmetology License - Cosmetology Education
Aveda Institute Des Moines
West Des Moines, IA10-2022
High School Diploma -
Rochester Stem Academy
Rochester, MN05-2019
Skills
- Patient Scheduling
- Customer Service
- Rooming patient
- Connecting video visit
- Patient check-in and out
- Adaptability
- Teamwork
Accomplishments
- Teamwork award
- Above and beyond
Languages
somali
Native/ Bilingual
English
Professional
Certification
- Cosmetology
Timeline
Desk Operations Specialist
Mayo Clinic
07.2023 - Current
Direct Support Professional
Cardinal of Minnesota
04.2022 - 01.2024
Electronics Sales Associate
Walmart
08.2019 - 08.2023
Cosmetology License - Cosmetology Education
Aveda Institute Des Moines
High School Diploma -
Rochester Stem Academy
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