MaryAnn Lombardo

Processed 150-200 tasks per day on a timely manner while ensuring accuracy for submission.

Task completed consisted of Wage Calculations and all State Forms for the Jurisdictions of NJ, NY, PA, DC,De and WV.

Responded to 50-6- calls per day assisting customer inquiries quickly and accurately in a professional manner

Trained as back-up support for Occupational Health Department.

This consists of assigning claims to the appropriate Adjusters as well as processing incoming tasks.

Trained EXL on most of Workers' Compensation form filing and all Wage Calculations for NJ, NY , PA, DE and DC.

• Followed all company policies and procedures to deliver quality work.
• Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
• Enhanced customer satisfaction with timely and accurate issue resolution.
• Restructured customer service process, ensuring quicker response times.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.