Mary Jane Dela Cruz
Wake Forest,NC
Summary
Results-driven professional with extensive experience in customer service and technical support. Proficient in managing electronic health records and resolving inquiries efficiently. Eager to leverage strong communication and conflict resolution skills to improve client satisfaction.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
Jeffers, Mann and Artman Pediatrics
Wake Forest, NC
10.2023 - Current
- Welcomed patients and families upon arrival at pediatric clinic.
- Coordinated patient appointments using Veradigm and EHR systems.
- Directed high-volume inbound calls to appropriate departments while accurately recording messages.
- Managed billing inquiries to resolve patient issues efficiently.
- Conducted data entry into computer systems to uphold precision of customer information documentation.
- Managed payment transactions by issuing precise receipts and correct amounts of change.
- Managed resolution of customer complaints or issues efficiently in accordance with established protocols.
- Verified patient insurance eligibility through EHR systems.
- Managed, recorded, and relayed provider documentation including obtaining signatures and forwarding completed forms to external offices.
Call Center Representative
Spectrum
Morrisville, North Carolina
02.2020 - 08.2023
- Facilitated customer support through live chat and email interactions.
- Handled customer inquiries concerning billing services and technical challenges.
- Recorded customer interactions employing internal ticketing systems for tracking.
- Elevated complex issues to senior staff for comprehensive support and resolution.
- Upheld comprehensive understanding of Spectrum's products and services to deliver accurate support.
- Monitored chat queues for incoming requests from customers requiring assistance.
- Fulfilled key metrics key metrics to support business objectives on a monthly basis.
- Empathetic to issues arising through critical thinking.
- Proficient in utilizing all software platforms with exceptional written and verbal communication skills.
Front Desk Receptionist
Cary Car Care
Cary, North Carolina
07.2018 - 06.2020
- Assisted customers in selecting automotive services and products based on needs.
- Scheduled appointments and managed daily service operations efficiently.
- Communicated with technicians to ensure accurate service recommendations and updates.
- Processed customer payments and maintained accurate transaction records.
- Handled customer inquiries and resolved service-related issues promptly.
- Utilized dealership management software for tracking service orders and customer data.
Education
High School Diploma -
Mountain Range High School
Westminster, CO05-2018
Skills
- Appointment scheduling
- Electronic health records
- Customer inquiries
- Payment processing
- Insurance verification
- Customer relationship management
- Technical troubleshooting
- Conflict resolution
- Problem solving
- Customer service
- Technical support
- Telephone etiquette
Timeline
Front Desk Receptionist
Jeffers, Mann and Artman Pediatrics
10.2023 - Current
Call Center Representative
Spectrum
02.2020 - 08.2023
Front Desk Receptionist
Cary Car Care
07.2018 - 06.2020
High School Diploma -
Mountain Range High School