Mary Jane Jackson

• Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
• Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
• Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
• Maintained front desk's concierge book to provide visitors with access to relevant local information.

Provided massage therapy and chair yoga instruction to persons with chronically ill conditions in patient homes

With RN background, certified to teach yoga to those with Cardiac and cancer illnesses through Kripalu Center, Lenox, MA

Taught Chair Yoga to seniors residing at Waverly Heights, Gladwyne PA

Taught at various yoga studies in Phoenixville and Honeybrook PA (Light On and Be Yoga Studios, Curves Fitness Center)

Certified Yoga Teacher through Living Yoga, King of Prussia PA 2004 (250 hours)

Certified Primordial Sound Meditation Teacher through Deepak Chopra Center, Carlsbad, CA 2005

Taught meditation in home, presented value of Meditation at Exton Library 2015

• Streamlined communication channels for enhanced collaboration among cross-functional teams.
• Boosted revenue growth with strategic account management and upselling techniques.
• Developed long-lasting relationships with key clients, ensuring client retention and loyalty.
• Evaluated competitors'' strategies and tactics, utilizing findings to inform future marketing efforts for competitive advantage.

• Effectively managed time to ensure all appointments ran smoothly without compromising the quality of service provided to clients.
• Improved overall wellness for clients by performing various massage techniques, including deep tissue, Swedish, and hot stone massages.
• Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
• Cultivated a calm atmosphere within the massage space using soft lighting, tranquil music, or other desired elements that enhanced the therapeutic experience for clients.

• Administered medications via oral, IV, and intramuscular injections and monitored responses.
• Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
• Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
• Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.

• Provided emotional support to patients coping with chronic illness or end-of-life decisions, fostering resilience during difficult times.
• Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
• Collaborated closely with physicians to develop individualized treatment plans, supporting optimal patient outcomes.
• Educated patients and families on available community resources, facilitating access to necessary support services.