MaryLou Ramirez
Oceano,CA
Summary
Accomplished Front Office Manager with expertise in front desk operations and customer feedback management. Skilled in optimizing guest check-in processes and leading teams to deliver exceptional service. Committed to enhancing operational efficiency and ensuring high customer satisfaction.
Overview
8
8
years of professional experience
Work History
Front Office Manager
Inn at the Pier
Pismo Beach, California
06.2022 - 04.2026
- Managed daily front desk operations and streamlined guest check-in processes to enhance guest experience.
- Managed daily operations of the front office, including greeting guests, answering phone calls, and emails.
- Handled guest inquiries and resolved issues efficiently to maintain high customer satisfaction.
- Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
- Collaborated with housekeeping to ensure room readiness for guests.
- Oversaw billing processes, ensuring accuracy of charges to minimize discrepancies.
- Developed staff schedules to optimize coverage during peak hours.
Medical & Fire Dispatcher
American Ambulance Service Inc.
Clovis, California
06.2021 - 02.2022
- Coordinated communication between emergency responders and medical personnel to ensure timely and effective response to emergencies.
- Managed multiple incoming calls, prioritizing urgent situations to facilitate rapid response and resource allocation.
- Monitored emergency calls and dispatched appropriate resources to address situations promptly and enhance public safety.
Assistant Innkeeper
Sequoia View Bed & Breakfast
Sanger, California
10.2018 - 05.2021
- Coordinated daily breakfast preparations, delivering high-quality service that increased guest satisfaction.
- Facilitated smooth check-in and check-out for guests, enhancing overall guest experience.
- Addressed all inquiries received via phone or email promptly, contributing to positive guest interactions.
- Maintained cleanliness and organization of common areas and guest rooms.
Education
High School Diploma -
Dinuba High School
Dinuba, CA05-2006
Skills
- Front desk operations
- Reservation management
- Billing accuracy
- Guest relations
- Staff scheduling
- Hospitality management
- Customer feedback
Timeline
Front Office Manager
Inn at the Pier
06.2022 - 04.2026
Medical & Fire Dispatcher
American Ambulance Service Inc.
06.2021 - 02.2022
Assistant Innkeeper
Sequoia View Bed & Breakfast
10.2018 - 05.2021
High School Diploma -
Dinuba High School