Marylyn Uribe

Front Desk Receptionist

CU Smile Dental

07.2024 - 10.2024

Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Collected room deposits, fees, and payments.
Enhanced customer satisfaction by providing efficient and professional front desk services.
Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Maintained confidentiality of sensitive data to protect customer and business information.
Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
Collected payments, processed transactions and updated relevant records.
Confirmed appointments, communicated with clients, and updated client records.
Resolved customer problems and complaints.
Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
Organized and maintained files and records to ensure up-to-date documentation.

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