MASHUNTONI DERRING
4514 Chamblee Dunwoody Rd,GA
Summary
Highly focused and energetic individual with a strong ability to thrive in efficient and organized work environments. Possesses competent management abilities and quality leadership skills. Ambitious and hardworking attitude. Confident in making a significant contribution to your team.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Signature Vantage Logistics
01.2018 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Implemented solutions to client issues promptly, driving an increase in repeat patronage.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Office Manager
Madison Holdings
03.2015 - 02.2018
- Assess and implement creative customer service solutions
- Manage client appointments, bookings, and scheduling
- Social Media Marketing, Social Media Networking, and Social Media Ad Creation
- Expanded client base by 25%
- Managed a team of 4 office personnel
- Controlled and handled Inbound Sales Calls
- Educated clients on company services
- Trained inbound telemarketers on sales and customer service
Store Manager
Clear Thinking Transports
01.2012 - 01.2015
- Travel to multiple transport sites for client retention and networking
- Product Demonstrations and Transport Demonstrations
- Educational Training for B2B Sales Staff
- Introduced and promoted the company services to statewide vendors
- Created and executed a marketing plan for new customer acquisition
Medical Assistant
Emory Internal Medicine
03.2009 - 01.2012
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Admin Assistant
NCS INC
01.2010 - 01.2012
- Preparation of education lesson plans
- Scheduling and Organizing Board Meetings
- Recording of Board Times and Notes
- Scheduling of Student Orientations
Education
Associates Degree - ARTS
St. Louis Community College
01.2017
Graduate - Cosmetology
Arthur Angelo Beauty School
Warwick, RI01.2006
Certificate Program - Medical Assistant
Georgia Medical Institute
01.2004
High School Diploma -
Cedar Grove High School
Ellenwood, GA01.2003
Skills
- Organized
- Training
- Customer Service
- Social Media Marketing
- Networking
- Detail
- Microsoft Office
- Expense Reporting Oriented
- Team Player
- Office Management
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Computer proficiency
- Complaint handling
- Conflict resolution
- Relationship building
- Document control
- Stock management
- Delivery scheduling
Timeline
Customer Service Representative
Signature Vantage Logistics
01.2018 - 12.2024
Office Manager
Madison Holdings
03.2015 - 02.2018
Store Manager
Clear Thinking Transports
01.2012 - 01.2015
Admin Assistant
NCS INC
01.2010 - 01.2012
Medical Assistant
Emory Internal Medicine
03.2009 - 01.2012
Associates Degree - ARTS
St. Louis Community College
Graduate - Cosmetology
Arthur Angelo Beauty School
Certificate Program - Medical Assistant
Georgia Medical Institute
High School Diploma -
Cedar Grove High School
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