Masiel Delgado Sanchez
Fort Riley,KS
Summary
Friendly, bilingual customer service representative with many years of experience working in the industry. Detail-oriented professional with positive attitude and excellent verbal and written communication skills. Have extensive knowledge and experience in a variety of customer service. Knowledgeable Computer Operator effective at setting controls and running specific daily tasks. Collaborative and communicative with proven history of quickly fixing minor issues and helping resolve more advanced problems. Meticulous in data management procedures.
Overview
2
2
years of professional experience
Work History
Customer Service Associate
Walgreens
07.2020 - 07.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Retrieved information and performed data entry using appropriate computer programs.
- Processed requests for service from internal and external customers.
- Provided training and support to new associates to help provide high-quality customer service
Education
High School Diploma -
Boston Community Leadership Academy
Hyde Park, MA06.2022
Skills
- Closing Sales
- End Cap Placement
- Problem Resolution
- Customer Relationship Management
- Help Desk Support
- Cybersecurity
- Error Monitoring
- Digital Media Management
- Business Process Management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Associate
Walgreens
07.2020 - 07.2022
High School Diploma -
Boston Community Leadership Academy
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