Mason Burns
Bellbrook
Summary
Results-oriented professional with experience in customer service and team collaboration at Chipotle. Proven ability to enhance operational efficiency and train new staff effectively. Strong multitasking skills combined with clear communication facilitate exceptional service delivery in dynamic environments.
Overview
3
3
years of professional experience
Work History
Crew Member
Chipotle
03.2025 - Current
- Ensured high-quality food preparation by adhering to Chipotle's standards.
- Maintained organized, clean workstations to enhance operational efficiency.
- Delivered exceptional customer service by promptly addressing inquiries and resolving issues.
- Collaborated with team to achieve daily production targets and improve workflow.
- Adapted rapidly to shifting priorities during peak hours, ensuring service quality.
- Managed multiple orders simultaneously, maintaining quality and efficiency throughout.
Team Member
Graeter's Ice Cream
04.2024 - 11.2024
- Enhanced customer satisfaction by assisting patrons with menu selections.
- Maintained clean, organized workstations for efficient operations during busy shifts.
- Operated ice cream machines adhering to safety and quality standards.
- Streamlined workflow with team collaboration, ensuring timely service during peak hours.
Team Leader
Chic-Fil-A
03.2023 - 11.2023
- Enhanced customer satisfaction by leading team during peak service hours.
- Trained new hires on service standards and operational procedures effectively.
- Implemented workflow strategies, improving order accuracy and service speed.
- Monitored inventory and coordinated with suppliers for timely restocking.
Education
Bachelor of Science - Engineering Management
Miami University
Oxford, Ohio, OH05-2029
High School Diploma -
Bellbrook High School
Bellbrook, OH05-2025
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Clear communication
- Cash handling
- Customer engagement
Timeline
Crew Member
Chipotle
03.2025 - Current
Team Member
Graeter's Ice Cream
04.2024 - 11.2024
Team Leader
Chic-Fil-A
03.2023 - 11.2023
Bachelor of Science - Engineering Management
Miami University
High School Diploma -
Bellbrook High School