Mason Compton
RIVERVIEW,FL
Summary
Assertive customer service staff with a strong background in resolving customer inquiries and training new hires. Known for critical thinking and multitasking abilities, contributing to enhanced customer loyalty and positive shopping experiences.
Overview
6
6
years of professional experience
Work History
Customer Service Staff
Publix
Riverview, FL
08.2020 - Current
- Provided exceptional customer service, resolving inquiries and complaints effectively.
- Assisted customers with product selection, ensuring a positive shopping experience.
- Maintained knowledge of store promotions and product availability for accurate assistance.
- Collaborated with team members to optimize store operations and enhance customer satisfaction.
- Handled cash register operations accurately, ensuring seamless transactions for customers.
- Trained new hires on company procedures and best practices for handling customer inquiries efficiently and effectively.
- Managed high call volume while maintaining a professional demeanor, ensuring timely assistance for all customers.
- Developed rapport with customers through friendly communication, building trust in the brand and promoting loyalty.
- Ensured strict adherence to organizational policies regarding privacy, security, and overall customer safety during all interactions.
- Resolved issues for improved customer relations, utilizing active listening and empathy during interactions.
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changes.
- Collaborated with team members to improve overall service quality through shared knowledge and expertise.
- Retained customers through exceptional problem-solving skills, demonstrating genuine care for their concerns.
- Trained new personnel regarding company operations, policies and services.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
Bachelor of Arts - Political Science
University of South Florida
Tampa, FL05-2027
Skills
- Assertiveness
- Customer focus
- Complaint handling
- Critical thinking
- Problem resolution
- Document control
- Coordination
- Multi-line phone talent
- Customer service
- Money handling
- Verbal and written communication
- Multitasking and organization
Timeline
Customer Service Staff
Publix
08.2020 - Current
Bachelor of Arts - Political Science
University of South Florida