Mason Graham
Ridley Park,PA
Summary
Driven Sales Associate with comprehensive experience in customer engagement, product knowledge, and inventory management. Display strong interpersonal skills coupled with the ability to handle customer complaints effectively. Demonstrated success in fostering customer relationships, growing sales revenues and contributing positively to team dynamics.
Results-driven professional in retail sales, known for high productivity and efficient task completion. Well-versed in customer service, inventory management, and sales strategy development. Excel at communication, problem-solving, and adaptability, ensuring exceptional customer experiences and team collaboration.
Overview
2
2
years of professional experience
Work History
Sales Associate
Pet Supplies Plus
Woodlyn, Pennsylvania
06.2024 - 01.2025
- Maintained records related to sales for store management.
- Helped customers find specific products, answered questions, and offered product advice.
- Recommended, selected and located merchandise based on customer desires.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Conducted inventories on a regular basis to track stock levels.
- Greeted customers to determine wants or needs.
- Handled returns and exchanges according to company policies.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
Sales Associate
Acme
Ridley Park, PA
01.2024 - 06.2024
- Maintained records related to sales for store management.
- Helped customers find specific products, answered questions, and offered product advice.
- Recommended, selected and located merchandise based on customer desires.
- Conducted inventories on a regular basis to track stock levels.
- Greeted customers to determine wants or needs.
- Handled returns and exchanges according to company policies.
- Processed transactions using a point-of-sale system.
- Tracked sales performance metrics to identify trends in market place.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Prepared merchandise for purchase or rental.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Processed credit card transactions quickly and securely.
Support Associate
Rosemary Catering
Ridley Park, PA
06.2023 - 01.2024
- Managed online help desk tickets from creation to resolution.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Transferred supplies and ingredients between storage and kitchen areas by hand or cart.
- Maintained a clean and organized work area throughout shift operations.
- Greeted and welcomed customers as they arrived at the restaurant.
- Monitored food quality before serving, ensuring all dishes met establishment standards.
- Provided exceptional customer service, responding promptly to requests and concerns.
- Asked customers about meals to assess satisfaction and collect vital feedback.
- Organized storage areas for clean dishes and stocked linens.
- Swept and mopped floors in dining areas to maintain cleanliness and safety standards.
- Went above and beyond expectations by helping with various tasks to support teammates and provide customer service.
- Assisted with dishwashing and related kitchen duties as needed during peak times.
- Stocked service stations with ice, napkins and straws.
- Restocked bar with necessary supplies, including liquor, beer, wine, and mixers.
- Took food and drinks to bar and table customers.
- Performed opening duties such as setting up supplies needed for service.
- Disinfected bathrooms and resupplied with proper paper products.
- Maintained clean and orderly appearance throughout kitchen and dining area.
Guest Services and Sales
Cracker Barrel
Ridley Park
10.2022 - 06.2023
- Adhered strictly to organizational policies and procedures when dealing with customers' queries and complaints.
- Implemented loyalty programs and promotional activities to enhance guest experience and retention.
- Conducted regular performance evaluations of guest services staff, providing feedback and development opportunities.
- Addressed and resolved guest complaints and issues promptly to maintain high satisfaction levels.
- Built and maintained productive relationships with employees.
- Answered customer questions about products and services and recommended appropriate solutions.
- Built and maintained knowledge of evolving product and service offerings to promote additional sales to existing customers.
- Greeted customers, answered questions and recommended specials to increase profits.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Processed payments from customers using a POS system.
- Built positive relationships with other front-of-house and kitchen staff.
- Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.
- Managed incoming calls during busy shifts.
- Provided customers with accurate wait times and monitored waiting list.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Managed dining room layout to maximize efficiency of staff members.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Greeted customers and answered any questions they had about the store's products and services.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Education
High School Diploma -
Ridley High School
Ridley Park, PA06-2024
Skills
- Retail loss prevention
- Upselling
- Promotional support
- Cold calling
- Goal tracking
- Cash handling
- Sales strategies
- Complex Problem-solving
- Exceeds sales goals
- Conflict resolution
- Sales development
- Brand promotion
- Prospecting and telemarketing
- Excellent people skills
- Merchandise display
- Listening skills
- Positive and professional
- Inventory control
- Order processing
- Relationship building
Affiliations
- Coaching sports
Timeline
Sales Associate
Pet Supplies Plus
06.2024 - 01.2025
Sales Associate
Acme
01.2024 - 06.2024
Support Associate
Rosemary Catering
06.2023 - 01.2024
Guest Services and Sales
Cracker Barrel
10.2022 - 06.2023
High School Diploma -
Ridley High School