Massyl Merabet
Philadelphia,PA
Summary
Competent Crew Member ready to take on demanding workload to achieve objectives. Experienced in organizing supplies and equipment for efficient use. Team player with drive to reach organizational goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level crew member position. Ready to help team achieve company goals.
Overview
2
2
years of professional experience
Work History
Crew Member
Dunkin' Donuts
2654 S 18th St, Philadelphia, PA 19145
12.2022 - Current
- Worked front counter.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Trained new team members on procedures, customer service, and sales techniques.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Stocked shelves to organize aisles in assigned department.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Accurately operated cash register to process customer payments.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
Associate of Arts - Business And Technology
Community College of Philadelphia
1700 Spring Garden St, Philadelphia, PA 1913006.2027
Skills
Customer Service
Teamwork and Collaboration
Time Management
Problem-Solving
Clear Communication
Cash Handling
Cleaning
Taking Orders
Self-discipline
Safe Food Handling
Integrity and Honesty
Heavy Lifting
Store Opening and Closing
Menu Memorization
Languages
Arabic
Native or Bilingual
French
Native or Bilingual
Tamazight
Native or Bilingual
English
Native or Bilingual
Timeline
Crew Member
Dunkin' Donuts
12.2022 - Current
Associate of Arts - Business And Technology
Community College of Philadelphia