Mateo Giulianelli
Washington
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Home Depot
08.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services and company information.
- Answered constant flow of customer calls with minimal wait times.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Education
Engineering
Alma College
Alma, MichiganBachelor of Science - Electrical Engineering
Oakland University
Rochester, Michigan05.2024
Skills
- POS Systems and Ordering Platforms
- Multitasking and Prioritization
- Efficient and Detail-Oriented
- Courteous with Strong Service Mindset
- Responding to Difficult Customers
- Issue and Complaint Resolution
- Order and Refund Processing
- Understanding Customer Needs
- Verbal and Written Communication
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Data Entry and Maintenance
- Excellent Attention to Detail
Timeline
Customer Service Representative
Home Depot
08.2021 - Current
Engineering
Alma College
Bachelor of Science - Electrical Engineering
Oakland University
Additional Information
Email: mateogsoccer@gmail.com
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