Mateo Hernandez
Temple,TX
Summary
Proven track record in enhancing customer satisfaction and streamlining payment processes, demonstrated during tenure at TTEC. Expert in customer service and drawer balancing, with a knack for resolving concerns efficiently. Achieved significant improvements in client relations and operational efficiency, leveraging both strong communication skills and meticulous attention to detail.
Overview
7
7
years of professional experience
Work History
Cashier
HEB Grocery Store
Temple, TX
02.2024 - 08.2024
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
Package Handler
Fed Ex Ground
Temple, TX
03.2023 - 11.2023
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Assembled, sealed, and loaded packages into correct trucks.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Used hand-held scanners and physical logs to accurately track item movements.
Flooring Helper
Self Employed Services
Temple, TX
03.2020 - 02.2023
- Swept, scraped, and chipped dirt and irregularities from base surfaces and filled cracks with cement and putty to form smooth foundation.
- Maintained excellent communication, cleanliness, and safety standards on work sites and projects.
- Removed existing flooring to prepare floor surfaces for new flooring.
- Took measurements and studied floor sketches to calculate area to be floored and amount of materials needed.
CSR
TTEC
Temple, TX
07.2017 - 12.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
Education
Temple High School
Temple, TX05.2007
Skills
- Customer Assistance
- Customer Service
- Payment Processing
- Drawer balancing
Timeline
Cashier
HEB Grocery Store
02.2024 - 08.2024
Package Handler
Fed Ex Ground
03.2023 - 11.2023
Flooring Helper
Self Employed Services
03.2020 - 02.2023
CSR
TTEC
07.2017 - 12.2019
Temple High School