Mateo Rowe
Altoona
Summary
Proven Sales Associate with a track record of enhancing customer satisfaction and increasing sales, notably at Best Buy. Expert in retail loss prevention and excels in building rapport, demonstrating exceptional teamwork, and problem-solving skills. Achieved significant targets in credit card applications and promotional support, showcasing a goal-oriented approach and a friendly demeanor.
Dedicated Social Work Student provides exceptional professional care and implements appropriate interventions. Utilizes variety of resources to identify unique needs and assist vulnerable populations. Adept at establishing strong rapport with individuals from diverse backgrounds.
Overview
3
3
years of professional experience
Work History
Sales Associate
Rump Butcher Shoppe
06.2023 - 01.2025
- Engaged with customers to build rapport and loyalty.
- Engaged with customers to effectively build rapport and lasting relationships.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Developed strong rapport with customers and created positive impression of business.
- Managed efficient cash register operations.
- Wrapped, boxed and weighed bakery department products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Prioritized helping customers over completing other routine tasks in store.
Sales Associate
Best Buy, Home Theater and Computers
05.2022 - 03.2023
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Built productive relationships with customers to establish trust, rapport and increase satisfaction.
- Communication with customers professionally and proactively to provide product information and advice.
- Utilized customer feedback to improve services and apply best practices.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Recommended complementary purchases to customers, increasing revenue.
Education
Bachelor - Social Work
University of Wisconsin, Eau Claire
Eau Claire, WI05-2025
Altoona High School
711 7th St W, Altoona, WI 5472005-2020
Skills
- Retail loss prevention
- Upselling
- Promotional support
- Building rapport
- Teamwork and collaboration
- Listening skills
- Customer service
- Problem-solving
- Calm demeanor
- Contact follow-up
- Goal oriented
- Relationship building
- Friendly and outgoing
Timeline
Sales Associate
Rump Butcher Shoppe
06.2023 - 01.2025
Sales Associate
Best Buy, Home Theater and Computers
05.2022 - 03.2023
Bachelor - Social Work
University of Wisconsin, Eau Claire
Altoona High School
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