Summary
Overview
Work History
Education
Skills
Languages
Timeline
Mateus Thompson

Mateus Thompson

Summary

Proven team player with a track record of enhancing customer satisfaction at Baskin Robins through exceptional customer service and effective teamwork. Skilled in cash handling and problem-solving, consistently maintained high-quality standards across all tasks. Achieved significant improvements in service efficiency and cleanliness, contributing to a positive dining experience. Highly efficient team member, well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.

Overview

1
1
year of professional experience

Work History

Crew Member

Baskin Robins
06.2023 - 01.2024
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.

Education

High School Diploma -

Archbishop Mitty High School, 5000 Mitty Way, San Jose, CA 95129
05.2025


  • National Honor Society Member
  • 3.85 GPA
  • Extracurricular Activities: Track and Field

Film and Video Production

Latin Student Union Member

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-Solving
  • Clear Communication
  • Cash Handling
  • Cleaning
  • Inventory Restocking
  • Order Management
  • Telephone Etiquette

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Crew Member - Baskin Robins
06.2023 - 01.2024
Archbishop Mitty High School - High School Diploma,
Mateus Thompson