Mathis Edgerson
Lafayette,LA
Summary
What is lacked in experience, is made up in accountability. Easily classified as a "people person". Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships and a workplace that the employees enjoy coming to. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
17
17
years of professional experience
Work History
Service Advisor
Sterling Kia
10.2022 - Current
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Highest customer rating for three months in a row
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Created a process to increase customer's survey completion.
Manager
Take 5 Oil Change
06.2015 - 10.2022
- Started at entry level technician, promoted to store manager in six months
- Hired entry level technicians, and trained them to the level of store manager
- Managed inventory as well as payroll, and made sure weekly goals and task were met
- Set challenging yet attainable goals to encourage continuous staff development.
92W Water Treatment Specialist
US Army Reserve
10.2006 - Current
- Performed water quality analysis testing and verification to ensure water was safe to drink
- Maintained control of equipment, supplies and vehicles used in water services
- Trained and mentored 16 new staff members in cleaning, maintaining and using equipment and on environmental and public safety value of disciplined wastewater treatment.
- Assisted in water reconnaissance and site preparation.
- Monitored water production and tested water samples to evaluate quality and safety.
- Maintained water treatment equipment.
- Performed water quality analysis, testing and verification.
Education
High School Diploma -
Fontainebleau High School
Mandeville, LA11.2023
Some College (No Degree) -
Baton Rouge Community College
Baton Rouge, LASkills
- Staff development
- Sales Techniques
- Customer service
- Planning
- Basic math
- Problem resolution
- Computer Skills
- Documentation and Reporting
- Service Recommendations
- Customer Retention
- Multitasking and Organization
- Excellent Communication
- Process Improvements
Accomplishments
- In fives years, the store I was managing was profitable every year.
- Never had a claim over $1000 while I was at the shop. (One in five years).
- Six Assistant managers were promoted to Shop managers.
- Hit and exceed net sales target, while missing cars for three quarters in a row.
Timeline
Service Advisor
Sterling Kia
10.2022 - Current
Manager
Take 5 Oil Change
06.2015 - 10.2022
92W Water Treatment Specialist
US Army Reserve
10.2006 - Current
High School Diploma -
Fontainebleau High School
Some College (No Degree) -
Baton Rouge Community College
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