I enjoy learning about topics I am unfamiliar with Learning about other cultures intrigues me as well
- I enjoy helping others and giving back to the community
Matilyn Beddies
Murfreesboro,TN
Summary
Dynamic and results-driven professional with extensive experience at Dunkin Donuts & Baskin Robbins, excelling in customer service and teamwork. Proven ability to enhance customer satisfaction through efficient service and effective communication. Skilled in multitasking and cash handling, consistently streamlining operations to improve service speed and quality.
Overview
2
2
years of professional experience
Work History
Crew Member
Dunkin Donuts & Baskin Robbins
01.2025 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Trained new team members on procedures, customer service, and sales techniques.
- Became familiar with products to answer questions and make suggestions.
- Streamlined drive-thru operations, significantly reducing wait times for customers.
Carhop, Fountain Girl
Sonics Drive In
09.2023 - 01.2025
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Handled cash transactions accurately, ensuring proper change was given to customers.
- Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
- Utilized strong multitasking abilities to balance multiple responsibilities simultaneously without sacrificing quality of service.
- Increased customer satisfaction by providing prompt and friendly service.
- Maximized customer loyalty through consistent attention to detail and excellent communication skills.
- Answered guest questions and promoted special products.
Education
Political Science Pre-law, Psychology
Middle Tennessee State University
Murfreesboro, TN05-2026
Bachelor of Science - Pre-Law, Criminal Justice
Motlow Community State College
McMinnville, TN05-2024
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Attention to detail
- Interactive communication skills
Interests
Timeline
Crew Member
Dunkin Donuts & Baskin Robbins
01.2025 - Current
Carhop, Fountain Girl
Sonics Drive In
09.2023 - 01.2025
Political Science Pre-law, Psychology
Middle Tennessee State University
Bachelor of Science - Pre-Law, Criminal Justice
Motlow Community State College