Matt Scheer

General Manager

Brainerd Lakes Docks Lifts

Nisswa, Minnesota

01.2010 - 12.2024

Led daily operations and ensured smooth workflow across departments.
Developed and implemented training programs for new staff members.
Coordinated communication between teams to enhance collaboration.
Monitored inventory levels and coordinated supply orders effectively.
Managed scheduling to optimize staff resources and coverage.
Assisted in creating operational policies to improve efficiency.
Resolved employee concerns and facilitated conflict resolution processes.
Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Trained employees on duties, policies and procedures.
Created schedules and monitored payroll to remain within budget.
Established and maintained effective communication with staff members to ensure efficient operations.
Administered employee discipline through verbal and written warnings.
Created a positive work environment by developing team building activities that encouraged collaboration among departments.
Built and maintained loyal, long-term customer relationships through effective account management.
Guided management and supervisory staff to promote smooth operations.
Delivered exceptional client experiences through hands-on leadership of associates and managers.
Maintained relationships with vendors to obtain the best pricing on supplies and materials.
Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
Conducted regular meetings with senior management team to review progress against established objectives.
Delegated work to staff, setting priorities and goals.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Formed and sustained strategic relationships with clients.
Mitigated business risks by working closely with staff members and assessing performance.