Matthew Burger
Sugar Land,TX
Summary
Dedicated professional with a strong focus on customer service and problem resolution. Proven ability to enhance customer satisfaction and streamline operations through effective communication and team leadership.
Overview
5
5
years of professional experience
Work History
Department Supervisor
Lowes Home Improvment
Sugar Land, TX
09.2021 - Current
- Supervised daily operations to ensure compliance with company policies and safety standards.
- Trained and mentored new team members on product knowledge and customer service skills.
- Implemented inventory management systems to streamline stock replenishment processes.
- Developed schedules to optimize workforce efficiency and meet departmental goals.
- Resolved customer inquiries and complaints, enhancing overall satisfaction levels within department.
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Handled cash register, returns, and refunds.
- Collaborated with other departments to improve interdepartmental communication, promoting a cohesive organizational culture focused on achieving common goals.
- Resolved customer inquiries and complaints, enhancing overall customer satisfaction ratings.
- Collaborated with upper management to streamline processes and improve departmental productivity.
- Achieved consistent on-time completion of projects by effectively delegating tasks and setting clear expectations for team members.
- Increased customer satisfaction by addressing concerns promptly and implementing improvements based on feedback.
- Built relationships with current customers to maintain goodwill and gain additional business.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
Education
Associate of Science - HVAC
Texas State Technical College
Rosenberg, TX05-2026
Skills
- Customer service
- Problem resolution
- Customer relations
- Time management
- Inventory management
- POS systems operations
- Workflow optimization
- Stock management
- Customer engagement
- Operations
- Workflow coordination
- Leadership skills
- Interactive communication skills
- Decisiveness
Timeline
Department Supervisor
Lowes Home Improvment
09.2021 - Current
Associate of Science - HVAC
Texas State Technical College