Matthew Dolton
Summary
Store Director well-versed in shrink control, inventory management and financial leadership. Talented leader with innovative approach to serving customers and achieving business goals. Focused on maintaining business sustainability in the face of evolving market conditions and customer preferences.
Collaborative Store Director effective in overseeing day-to-day store operations and maintaining a loyal customer base, utilizing exceptional customer service acumen. Strongly focused and outgoing, with over 23 years of hands-on experience in retail environments. Effectively handle multiple customer issues with accuracy and professionalism. Strong computer and cash register operations abilities.
Overview
7
7
years of professional experience
Work History
Store Director
Safeway
Everett, WA
12.2022 - Current
- Established plans and budgets to monitor progress and measure results.
- Cultivated new customers and applied pricing strategies to boost store revenues.
- Implemented effective strategies to reduce shrinkage losses from theft and inventory mismanagement.
- Enhanced store operations and customer satisfaction through daily problem-solving and relationship building.
- August 2023, Grand Reopening.
- September 2024 Division Walk-Through Store.
Store Director
Safeway
Crown Hill , WA
05.2021 - 12.2022
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
- Consistently beat all financial goals including EBITDA, NPS, Ecolab, safety, sales.
Store Director
Safeway
Shoreline , WA
09.2019 - 05.2021
- Met budget targets by controlling expenses and eliminating wasteful behaviors.
Store Director
Albertsons
Mill Creek, WA
02.2018 - 09.2019
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Road closure for over 9 months, maintained store standards while managing labor.
- Maintained a 20bp labor cushion weekly for 9 months regardless of sales.
Education
High School Diploma -
Chimacum High School
Chimacum, WA2002
Skills
- Staff leadership
- Profit and loss accountability
- Schedule management
- Employee development
- Communication verbal/written
- Retail management
- Finance and accounting
- Customer Service
Key Contributor
- Temporary Bakery Ops; June 2019-2021
- Service Champion; January 2019- 2021
- Expense Champion; September 2018 - 2021
- Back up Fundraising Champion; District 24, 2018- 2022
- Fundraising Champion; District 25, 2010-2015
- Backup COS D24 2019-2025
- CIP champion 2021-2025
- Removed 1 store from Full CIP.
Timeline
Store Director
Safeway
12.2022 - Current
Store Director
Safeway
05.2021 - 12.2022
Store Director
Safeway
09.2019 - 05.2021
Store Director
Albertsons
02.2018 - 09.2019
High School Diploma -
Chimacum High School
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