Matthew Frausto
McDonald's
Maricopa,AZ
1
Language
3
years of professional experience
Dynamic hospitality professional with expertise in delivering outstanding guest experiences. Known for exceptional customer service, team collaboration, and effective issue resolution, consistently enhancing guest satisfaction in fast-paced environments.
Work History
Server
2 Years- Delivered exceptional customer service in fast-paced environment.
- Operated point-of-sale system to process transactions accurately.
- Trained new staff on operational procedures and customer engagement techniques.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Implemented strategies to improve service speed during peak hours.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Leasing Consultant
3 Months- Assisted prospective tenants with property tours and answered inquiries about leasing options.
- Collaborated with maintenance staff to address tenant requests and ensure timely resolution of issues.
- Developed marketing materials to promote available units through online platforms and onsite signage.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
Education
High School Diploma
No Degree - Business
Skills
Hospitality service expertise
Exceptional customer service
Guest relations
Team collaboration
Memory retention
Professional appearance
Strong work ethic
Positive and professional
Languages
English
Native or Bilingual
Timeline
Server
McDonald's
10.2024 - CurrentRead More
Leasing Consultant
Palms at South Mountain
06.2023 - 09.2023Read More
Central Arizona College
No Degree from Business
Read More
Maricopa High School
High School Diploma
Read More