Matthew Gillenwater
Columbus
Summary
Dynamic Sales Consultant with a proven track record at Ricart Auto, excelling in referral generation and building customer loyalty. Recognized for exceeding customer expectations and enhancing team performance through effective training. Skilled in sales presentations and attention to detail, driving significant revenue growth and fostering long-lasting client relationships.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Consultant
The Credit Factory
10.2024 - Current
- In my role as a Sales Consultant at The Credit Factory, I assisted guests by identifying their specific credit needs and working to match them with vehicle options that fit their financial situations. My responsibilities included building relationships with customers, gathering and analyzing credit information, presenting financing solutions, and helping ensure a smooth and transparent buying process. I consistently provided high-quality service with empathy and professionalism, guiding customers through each step of the credit and vehicle selection process to ensure satisfaction and long-term trust.
- Effective in using RouteOne and Elead systems to manage customer information and financing applications, and I am currently learning CDK applications to further enhance my operational skills.
Sales Consultant
Ricart Auto
07.2018 - Current
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Increased referral business by establishing a strong rapport with existing clients, leading to positive word-of-mouth recommendations and an expanded customer base.
General Manager
Planet Fitness
12.2016 - 06.2018
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for a new store.
Education
High School Diploma -
Groveport Madison High School
Groveport, OH06.2017
Skills
- Sales Presentations
- Referral Generation
- Team Supervision
- Objection handling
- Exceeding Customer Expectations
- Attention to Detail
- Reliable and Responsible
- Building Customer Loyalty
Certification
- Mitsubishi Certified
Additional Information
Successfully maintained a relationship with all of Ricarts NIL Agreements and obligations with players, Staff Etc..
Timeline
Sales Consultant
The Credit Factory
10.2024 - Current
Sales Consultant
Ricart Auto
07.2018 - Current
General Manager
Planet Fitness
12.2016 - 06.2018
High School Diploma -
Groveport Madison High School
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