Matthew Gutierrez
San Juan Capistrano,CA
Summary
Guest Services specialist background in delivering exceptional customer experiences in hospitality environments for near three years at the Mission of San Juan Capistrano. Skilled in problem-solving, conflict resolution, and maintaining customer satisfaction. Known for strong team collaboration, adaptability, and consistently achieving results. Proficient in handling guest inquiries, managing reservations, and ensuring smooth operations. Reliable, flexible, and focused on enhancing guest services and operational efficiency.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Guest Service Representative
Mission San Juan Capistrano
San Juan Capistrano, CA
12.2023 - Current
- Check in and out guests with exceptional service
- Managed guest questions via telephone and in-person communication, ensuring accurate information delivery.
- Collaborated closely with colleagues in varied departments to enhance overall guest experience throughout their stay.
- Check in scheduled photographers and photoshoots and ensure both client satisfaction whilst
- Provided guest with list of upcoming activities and events upon request to cater to guests' interest.
- Encouraging guests into an environment they are able to be curious and being able to answer relevant questions.
- Lending an open ear and sympathy towards those coming specifically for the serra chapel regardless of reason.
- Retain accurate records for returning and new members.
- Being polite when addressing and resolving questions and concerns.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Developed strong rapport with returning guests to foster loyalty and repeat visits.
- Making sure every guest gets both a warm greeting and farewell.
Education
Associate in Engineering Technology - Mechanical Engineering
Saddleback College
Mission ViejoSkills
- Customer Service
- Guest experiences
- Detail focused
- Professionalism
- Flexibility
- Reliability
- Teamplayer
- Basic computer skills
Certification
Adult First Aid/CPR/AED
Languages
Spanish
Limited Working
Interests
- Mountain biking
- Hiking
- Play my violin and ocarina
- Help my dad with gardening and botany
Timeline
Guest Service Representative
Mission San Juan Capistrano
12.2023 - Current
Associate in Engineering Technology - Mechanical Engineering
Saddleback College