Matthew Hauke
Buckeye,AZ
Summary
Dynamic department supervisor with proven leadership skills, overseeing teams to enhance productivity and maintain compliance with safety standards. Committed to fostering a culture of continuous improvement, team development, and operational excellence.
Overview
17
17
years of professional experience
Work History
Department Supervisor
Lowes Home Improvment
Buckeye, AZ
10.2021 - Current
- Supervised daily operations, ensuring compliance with safety standards and company policies.
- Coordinated inventory management processes, optimizing stock levels and minimizing shrinkage.
- Promoted culture focused on encouraging staff to develop skills and abilities.
- Conducted regular performance evaluations, providing constructive feedback to staff for continuous improvement.
- Managed team of 12 employees, delegated tasks and held each employee accountable for completing assignments.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Sales Specialist
Lowes Home Improvment
Buckeye, AZ
12.2018 - 10.2021
- Developed and implemented sales strategies to enhance customer engagement and satisfaction.
- Trained and mentored new sales associates on product knowledge and customer service techniques.
- Analyzed market trends to identify opportunities for product promotion and inventory optimization.
- Collaborated with management to streamline sales processes, improving overall efficiency in the department.
- Maintained up-to-date knowledge of products, services, and promotions to provide accurate information to customers.
- Assisted customers in selecting products that meet their needs, ensuring a positive shopping experience.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Built strong client relationships through consistent communication and effective problemsolving.
Department Supervisor
Lowes Home Improvment
Phoenix, AZ
04.2016 - 12.2018
- Trained and mentored new team members on product knowledge and customer service techniques.
- Resolved customer inquiries and complaints efficiently, enhancing overall customer satisfaction rates.
- Analyzed sales data to identify trends, driving strategic decisions for promotional activities and inventory adjustments.
- Collaborated with cross-functional teams to streamline operational processes and improve workflow efficiency.
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Managed team of 9 employees, delegated tasks and held each employee accountable for completing assignments.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Fostered a positive working environment by actively engaging in team-building activities, promoting open communication channels, and recognizing individual achievements.
- Built and designed large displays weekly to promote specific products.
Customer Service Associate
Lowes Home Improvment
Phoenix, AZ
02.2014 - 04.2016
- Resolved customer inquiries efficiently, ensuring high satisfaction levels and repeat business.
- Assisted customers in locating products, enhancing shopping experience and store navigation.
- Processed transactions accurately, maintaining cash handling protocols and minimizing errors.
- Collaborated with team members to improve operational workflows and enhance service delivery.
- Trained new associates on customer service best practices and product knowledge for seamless integration.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge, providing accurate information to customers.
Fabricator/Installer
Granite Resources, Inc
Nashotah, WI
08.2009 - 02.2014
- Interpreted blueprints and technical drawings to produce precise parts for diverse projects.
- Conducted quality inspections on finished products, ensuring compliance with industry standards.
- Read blueprints and technical drawings to determine specifications of materials and tools needed for specific jobs.
- Fabricated components and structures following customer requirements.
- Followed Operational Safety and Health Administration (OSHA) regulations to promote safe equipment operation and workplace safety.
- Adjusted machine settings and tooling to get accurate cuts and shapes for each job.
- Managed project timeline and resources to complete work on time and within budget.
Education
High School Diploma -
Arrowhead Union High School
Hartland06-2003
Skills
- Customer service
- Problem resolution
- Workplace safety
- Problem-solving
- Staff supervision
- POS systems operations
- Leadership skills
- Time management
- Customer relations
- Inventory management
- Performance improvement
- Receiving oversight
- Stock management
Timeline
Department Supervisor
Lowes Home Improvment
10.2021 - Current
Sales Specialist
Lowes Home Improvment
12.2018 - 10.2021
Department Supervisor
Lowes Home Improvment
04.2016 - 12.2018
Customer Service Associate
Lowes Home Improvment
02.2014 - 04.2016
Fabricator/Installer
Granite Resources, Inc
08.2009 - 02.2014
High School Diploma -
Arrowhead Union High School