Matthew Jara
Roseville,CA
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
11
11
years of professional experience
Work History
Sales Representative
First Technology Federal Credit Union
09.2022 - Current
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Used customer insights to develop innovative sales strategies to increase sales.
Department Manager
Sprouts Farmer Market
08.2021 - 05.2022
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Communicated with managers of other departments to maintain transparency.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Sleep Expert
Mattress Firm
08.2020 - 07.2021
- Maintained accurate patient charts and medical records.
- Cleaned and sterilized instruments, equipment and surfaces.
- Educated patients about procedures, answered questions, and provided comforting words to control anxiety and enhance procedure results.
Diamond Consultant
Shane Co.
07.2018 - 04.2020
- Maintained daily stone inventory control systems and optimized security protocols to protect valuable products.
- Evaluated sales reports and priced diamonds and other precious stones according to market values and rarity.
- Coordinated with clients, suppliers and manufacturers to create custom, quality works of jewelry.
- Observed, assessed and documented clarity, color and other key features of diamonds and precious stones.
- Examined gems during processing to achieve accuracy of angles and positions of cuts or bores using magnifying glasses, loupes or shadowgraphs.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Store Manager
California Sun
03.2017 - 06.2018
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
Assistant Store Manager/ Stockroom Manager
Vans Off The Wall
10.2013 - 01.2017
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Rotated merchandise and displays to feature new products and promotions.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Lead Mover
Granite Bay Staging And Redesign
08.2012 - 06.2016
- Communicated with customers courteously and professionally to drive satisfaction.
- Arranged items at destination according to customer requests and instructions.
- Disconnected and reconstructed furniture by removing headboards from bed frames, unscrewing mirrors from dressers and reassembling tables.
- Loaded and unloaded trucks with customer possessions or merchandise weighing up to [Number] lbs.
- Packed boxes by filling voids and arranging items to fit appropriately based on size, dimensions, and weight.
- Followed safety protocols to prevent accidents and injuries.
- Maneuvered items carefully through narrow hallways and doorways to prevent damage.
- Inspected items for damage and reported issues to supervisor for resolution.
- Followed verbal and written instructions to properly move and ship products.
- Prevented load shifting or damage by using bracing and strapping techniques.
Education
High School Diploma -
Roseville High School
Roseville, CASkills
- Business Development
- Records Management
- Sales Forecasting
- Customer Needs Assessment
- Account Management
- Account Servicing
- Customer Service
- Customer Relations
Timeline
Sales Representative
First Technology Federal Credit Union
09.2022 - Current
Department Manager
Sprouts Farmer Market
08.2021 - 05.2022
Sleep Expert
Mattress Firm
08.2020 - 07.2021
Diamond Consultant
Shane Co.
07.2018 - 04.2020
Store Manager
California Sun
03.2017 - 06.2018
Assistant Store Manager/ Stockroom Manager
Vans Off The Wall
10.2013 - 01.2017
Lead Mover
Granite Bay Staging And Redesign
08.2012 - 06.2016
High School Diploma -
Roseville High School