Matthew Kotchkowski
Saint Augustine,FL
Summary
Experienced in managing daily operations within an automotive service environment, overseeing technician scheduling and service bay assignments to enhance customer flow. Successfully established a new location, coordinating the grand opening and expanding service offerings while improving vendor relationships to diversify supply chains. Proficient in inventory management and cash reconciliation, ensuring compliance with safety regulations and company policies. Demonstrated ability to resolve customer complaints effectively while training and supervising staff to achieve operational performance goals.
Overview
1
1
Certification
1
1
year of post-secondary education
12
12
years of professional experience
Work History
Store Manager
Big Chief Tire
Jacksonville, Florida
05.2025 - Current
- Managed daily tire shop operations to optimize customer flow at Big Chief Tire.
- Scheduled technicians and coordinated service bay assignments.
- Reviewed tire inventory and ordered parts and supplies.
- Established new location to enhance customer access and service offerings, overseeing grand opening setup.
- Acquired new vendors and local businesses to diversify supply chain and improve product availability.
- Handled customer questions, complaints, and service recommendations.
- Inspected work areas for cleanliness and safety compliance.
- Communicated with vendors on tire deliveries and stock needs.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Monitored inventory levels and placed orders to restock shelves.
Store Manager
Sun Auto Group
Jacksonville, FL
01.2022 - 04.2025
- Scheduled technicians and coordinated service bay assignments.
- Reviewed tire inventory and ordered parts and supplies.
- Trained team members on sales floor and service procedures.
- Handled customer questions, complaints, and service recommendations.
- Trained 6 emerging assistant managers for store manager roles
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Developed strategies to maximize sales and profitability.
- Monitored cash handling and balanced register drawers.
Assistant District Manager
Pep Boys
Destin, Florida
08.2014 - 12.2021
- Supervised store managers to achieve sales targets, enhance service quality, and elevate customer satisfaction.
- Managed staffing logistics, optimizing schedules and labor plans for district locations.
- Conducted monthly and quarterly training seminars for managers and assistant managers
- Supported district operations, ensuring effective performance across Pep Boys auto service centers and retail stores.
- Resolved customer concerns and escalated store issues with prompt follow-up.
- Assisted district leadership with reporting, planning, and store visits.
- Oversaw budgeting processes including forecasting revenue goals, cost control measures.
- Created detailed reports summarizing sales data, inventory levels, labor costs.
- Assisted in the development of district-wide policies and procedures to ensure compliance with company standards.
- Conducted regular audits of stores to ensure compliance with company regulations.
- Evaluated operational effectiveness of each store location on a monthly basis.
- Implemented quality control measures to uphold company standards.
Education
Associate of Science - Business
SJRCC
St Augustine , FL 05.2000 - 06.2001
Skills
- Store operations
- Inventory management
- Point-of-sale management
- Cash management
- Sales analysis
- Staff scheduling
- Vendor management
- Loss prevention
- Team supervision
- Team leadership
- Problem solving
- Conflict resolution
- Customer relationships
Certification
- TIA 400
Timeline
Store Manager
Big Chief Tire
05.2025 - Current
Store Manager
Sun Auto Group
01.2022 - 04.2025
Assistant District Manager
Pep Boys
08.2014 - 12.2021
Associate of Science - Business
SJRCC
05.2000 - 06.2001