Matthew Lynn
Sales Specialist
Blacksburg,SC
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sales Specialist
Burns Chevrolet
06.2022 - Current
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Provided first-rate service to all customers and potential customers.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Customer Service Representative
Lowes Home Improvment
11.2020 - 01.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Landscaper
Quail Hollow Country Club
01.2019 - 03.2019
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Operated landscaping equipment with focus on safety and machine longevity.
Painter
IUPAT District Council No7
04.2016 - 08.2018
- Painted surfaces using brushes, spray guns, and paint rollers.
- Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
- Painted indoor areas such as hallways, bathrooms, and lobbies.
- Prepared trim, walls and ceilings for painting by cleaning, smoothing, and priming.
- Climbed scaffolding, staging, ladders, and planks to reach work area surfaces and observed safety protocols to prevent falls.
Landscaper
Sage Valley Golf Club
09.2015 - 04.2016
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Cultivated and replanted trees and plants to maintain landscaping areas.
- Installed lights, sprinklers and other outdoor features based on requirements.
Customer Service Representative
BI-LO
03.2013 - 08.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Midland Valley High School
Graniteville, SC06.2015
Skills
- Relationship Selling
- Needs Assessment
- Inquiry Handling
- Client Relations
- Customer Service and Care
- Cash Handling
- Problem-solving
Certification
Osha 10 Certification
Timeline
Sales Specialist
Burns Chevrolet
06.2022 - Current
Customer Service Representative
Lowes Home Improvment
11.2020 - 01.2022
Landscaper
Quail Hollow Country Club
01.2019 - 03.2019
Painter
IUPAT District Council No7
04.2016 - 08.2018
Landscaper
Sage Valley Golf Club
09.2015 - 04.2016
Customer Service Representative
BI-LO
03.2013 - 08.2015
High School Diploma -
Midland Valley High School
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